Customer Service Specialist

2 months ago


Burbank, United States MICHAEL M Full time

We're looking for dedicated and enthusiastic Customer Service Specialist who is eager to grow in a dynamic work environment. As a Customer Service Specialist, you need to deal with customer order problems, provide solutions to customers and improve customer satisfaction.


DUTIES AND RESPONSIBILITIES

  • Assist customers with product and sales related questions via phone and emails
  • Assist with customer quotes, placing orders, and repair inquiries in a timely, accurate and professional manner
  • Maintaining a thorough knowledge of new and existing products, as well as policies and merchandising information
  • Light accounting duties: process invoices and manage billing for clients and vendors / follow-up on overdue payments, answer billing questions
  • Performs other duties and assignments as directed by management.


SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

  • 2 years’ experience in sales or customer service.
  • Luxury, Jewelry, or Fashion industry experience a plus.
  • Proficiency in all Office programs: Word, Excel, PowerPoint, etc.
  • Ability to perform well in a highly dynamic, rapidly changing environment
  • Ability to effectively prioritize and manage tasks
  • Excellent written and oral communication skills
  • Ability to work independently as well as collaboratively within a team environment


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