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Customer Service Representative

2 months ago

Doral, United States Leeds Professional Resources Full time

We are seeking a customer service representative to join our client's team This role requires fluency in English and Spanish.


Duties:

- Respond to customer inquiries via phone, email, or in-person

- Resolve customer complaints and concerns in a professional and courteous manner

- Analyze customer needs and provide tailored solutions to meet their requirements

- Utilize strong communication skills to effectively communicate with customers

- Utilize a variety of sales techniques to upsell and cross-sell relevant products or services

- Make outbound calls to customers to discuss their needs and provide additional information

- Provide customer support through email and phone calls

- Maintain accurate records of customer interactions and communications

- Continuously improve customer service processes and procedures


Qualifications:

- High school diploma or equivalent required

- Proficiency in English and Spanish

- Experience in a call center or customer service environment

- Strong communication and interpersonal skills

- Ability to analyze customer needs and provide effective solutions

- Excellent customer service skills and a strong focus on customer satisfaction

- Experience with outbound calling and sales techniques

- Ability to work in a fast-paced environment with multiple priorities

- Strong attention to detail and organizational skills