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Customer Service Representative

2 months ago

Doral, United States Accounting Now Full time

Seeking Out Friendly, Service-Oriented Customer Service Professionals in Doral/Medley/Hialeah

Position Overview:
The Customer Service Representative will be responsible for all aspects of receiving customer inquiries, determining cost estimate, providing quotes, receiving and interpreting work scopes, reporting progress and providing status reports to customers.

The Customer Service Representative will also communicate invoices to customers, acting as contact person for any customer quality control and records issues.

Position Duties and Responsibilities:
- Receive customer’s requests by telephone, email or chat

- Receive messages from multiple platforms 

- Respond to emails and voice messages in a timely, professional manner

- Analyzes customer requests and provides information requested

- Assist customers with placing orders over the phone

- Respond politely and courteously to customer requests via email or telephone and making sure all problems have been resolved

- Coordinate with supervisor in serious complaints and finding solutions to common complaints

- Track and communicate website bug and user experience issues

- Do whatever it takes to ensure each, and every customer has a memorable customer experience via phone, email and live chat

- Identify problems, concerns, and opportunities for improvement

If you meet the above qualifications and are interested in learning more, kindly email me your resume to

fvallejo@accountingnow.com and I will call you to discuss further.