Customer Service Specialist

2 months ago

Layton, United States Americansecure Full time

Customer Service

* 09-Feb-2022 to 10-Apr-2022 (MST)

* Layton, UT, USA

* $15.00

* Hourly

* Full Time

*Medical, Dental, Vision, 401K, Vacation/Sick Leave*

American Secure Title Insurance Agency is a midsize Title & Escrow Agency whose core values focus on customer service and team success. We currently have an opening for an experienced Customer Service Specialist for our Layton office. We are looking for someone to fill this position who has a warm and engaging personality, who will make our customers feel like they are the most important people in the world just for walking through our door, and at the same time is excellent with data entry and modern computer skills.

**Primary Responsibilities Are:**

* Entering orders from Agents and Lenders into file processing software

* Welcome and Greet customers

* Answers multiple phones efficiently and with utmost Customer Service, transfer to the appropriate party, take detailed messages

* Proficient with Microsoft Outlook and able to type professional email correspondence

* Complete Policy Write-Ups

* Maintain both paper and computer files

* Establish work priorities and action plans to complete daily routines, responsibilities, activities, projects or assignments

* Order office supplies through vendor

* Compile grocery list and occasional shopping for office supplies

* Maintain Conference/Closing room calendars and ensure room is ready for meetings/closings

* Clean office weekly

* Accepts other responsibilities and duties that may be assigned

**Requirements:**

* Understands the importance of excellent Customer Service

* Excellent ability to learn and navigate government websites for file processing

* Critical thinking and problem solving skills

* Ability to multi-task

* Ability to thrive in a stressful environment

* Ability to handle a multiple phone line system

* Must possess excellent written and verbal communication skills

* Ability to work independently and be a team player

* Must pass a background check

* High School Diploma or GED required

* Basic understanding of Title Insurance Industry preferred but not required

A successful employee with American Secure Title is someone who is able to motivate themselves to accomplish their daily tasks without the oversight of a manager. They come to work everyday because they enjoy being part of a team and having a career. They strive to become an expert at customer service and their job tasks. Someone who is willing to be truthful and open with Management about company processes and likes to help increase efficiencies. They like when the team is successful as much as their individual success. They are proficient with working on a computer and are able to navigate websites, email, and computer file creation with ease.

Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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