Customer Service Representative

4 months ago

Layton, United States Bank of Utah Full time

Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service Representative is personally committed to consistently creating a great customer experience by meeting a broad range of financial service needs. In addition, the CSR will help lead the branch team to attain branch goals. Adheres to all bank established policies, procedures and overall banking/compliance regulations.

Essential Functions of the Job

1. Promotes, represents and welcomes current and potential customers, employees and vendors to the bank in a professional and inviting manner.

2. Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provide solutions to ensure the customer feels understood, informed and confident in the bank and products/services offered.

3. Leads and encourages a positive working environment with a can-do attitude, which fosters our Cultural Beliefs.

4. Proficiently performs routine, basic and complex transactions and tasks including but not limited to:

•Accept and process deposits, withdrawals, transfers, check cashing, loan payments and advances.

•Maintain proper cash levels and keeps cash secure at all times. Accurately balances cash drawer and vault and reports variations in accordance with bank policy.

•Process daily branch capture, verifying accuracy of scanned documents to minimize non-posts.

•Collects information for outgoing wire transfers up to specified limit.

•Basic account maintenance including address changes holds, and stop pays.

•Open and Close all depository accounts including but not limited to: IRA, HSA, Business and Consumer accounts. Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are appropriately followed.

•Completes required reports timely and accurately (including UAR and CTR)

5. Expert knowledge of Bank of Utah's depository products accounts, apps and online services along with a strong understanding of bank's products and services. Promote and refer other bank products/services to customers and convert service opportunities to sales when appropriate.

6. Proactively seek solutions to customer service and efficiency issues. Troubleshoot online and mobile banking issues. Service customer accounts and requests accurately in accordance with bank policy and procedure.

7. Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function. Complete required compliance and job specific training.

8. Actively participate in meetings, individual and group feedback/training sessions.

Additional Responsibilities:

•Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to internal and external customers

•Understands and adheres to Bank policies and procedures

•Ability to earn the trust and respect of customers and co-workers

•Exhibits professional workplace appearance and conduct

•Keeps bank, customer, and employee information confidential

•Participates in training and appropriate professional development

•Reliability in reporting to work regularly and on time

•Informs customers and potential customers of additional Bank services when appropriate.

Experience, Skills and Education

•Previous customer service experience.

•Basic computer and Microsoft Office Suite skills.

•Previous cash handling experience preferred

•High School Diploma or equivalent required

Working Conditions:

•Work is performed largely in a pleasant office environment.

•Prolonged sitting, standing, and mental and visual concentration for computer and equipment usage required.

•Must be able to bend, turn, twist, lift and move up to 30 pounds of office supplies, equipment, and coin.

•Position is not telework eligible, all job duties must be performed in the branch or office

•Travel may be required between branches, to and from training/meetings, etc.

•Attendance is an essential function of the job.

  • Customer Service Representative

    3 weeks ago

    Layton, Utah, United States Michaels Stores Full time

    Job SummaryWe are seeking a Customer Service Representative to join our Service Team at Michaels Stores. As a Customer Service Representative, you will be responsible for delivering friendly customer service, helping customers shop our store, and finding what they're looking for. You will also ensure all customers receive a fast and friendly checkout...

  • Customer Service

    3 weeks ago

    Layton, United States Elwood Staffing Full time

    Exciting opportunity to participate in a Focus group for a Mock Jury. Date: Tuesday the 19th in Layton Utah. Time: 1:30 PM - 5:30 PM - Pay: $14.00 an Hour. Company Profile. We invite you to participate in a focus group for our law firm, where you'll Customer Service, Retail, Staffing, Customer

  • Customer Service Associate

    18 hours ago

    Layton, United States Savers | Value Village Full time

    **Job Title: Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    5 months ago

    Layton, United States Savers | Value Village Full time

    Description Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Member Services Representative

    20 hours ago

    Layton, United States Planet Fitness Inc. Full time

    Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a...

  • Member Services Representative 16+

    20 hours ago

    Layton, United States Planet Fitness Inc. Full time

    Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a...

  • Member Services Representative Overnight

    19 hours ago

    Layton, United States Planet Fitness Inc. Full time

    Grow with us! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a...

  • Sales & Customer Service Associate

    4 months ago

    Layton, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Layton Do you have a passion for helping others? At the Massage Envy Layton franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their...

  • Field Service Technician

    6 days ago

    Layton, United States Acro Service Corp Full time

    Job Title: - Field Service TechnicianLocation: - On-site at Hill AFB-6006 Wardleigh Rd, UtahPay Rate: - $37/Hour on W2Duration: - 06 Months (Temp-To-Hire)Hard Requirement : Active Secret ClearanceNote: Please send your updated resume if you want to get submitted. Position Summary:-Provide desktop/laptop and some server, IT support for customer; some of the...

  • Savers / Value Village Careers - Customer Service Associate

    20 hours ago

    Layton, United States Savers Thrifts Stores Full time

    Description Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We...

  • Customer Care Specialist

    3 months ago

    Layton, United States Serenity Healthcare, LLC Full time

    Customer Care Specialist Onsite - Layton, UT Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for...

  • Account Representative

    1 week ago

    Layton, United States Batt Insurance and Financial Services Inc Full time

    Join our dynamic team as a Sales Team Member, where you will play a vital role in helping customers protect what matters most. You’ll provide personalized insurance solutions, including auto, home, and life coverage, while building lasting relationships with clients. This position combines sales, customer service, and community engagement to deliver...

  • Retail Sales Representative

    3 weeks ago

    Layton, Utah, United States American Freight Full time

    About the Role:The Retail Sales Associate is responsible for enhancing the customer experience and driving profitable sales by providing proactive consultative sales assistance and support to the customer. This includes achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and...

  • Service team member

    2 months ago

    Layton, United States Michael's Inc Full time

    Michaels - 1804 N Woodland Park Dr [Retail Associate / Cashier] As a Team Member at Michaels, you'll: Help customers shop the store and find what they're looking for; Provide a fast and friendly check out experience; Acknowledge customers, help locate product and provide solutions; Execute a well merchandised and in stock store; Deliver friendly customer...

  • RURAL CARR ASSOC/SRV REG RTE

    2 days ago

    LAYTON, United States US Postal Service Full time

    US Postal Service - 1123 N FAIRFIELD RD [Mail Carrier / Package Handler / Delivery Driver] As a Rural Carrier Associate with USPS, you will: Case, deliver, and collect mail along a prescribed rural route using a vehicle; Provide customers on the route with a variety of services...Apply Today >>

  • LPN/LVN Private Duty Nurse

    4 months ago

    Layton, United States Maxim Healthcare Service Full time

    Maxim Healthcare is looking for a Licensed Practical Nurse (LPN) to assume responsibility and accountability for the application of the nursing process and the delivery of patient care, under the supervision of a Registered Nurse (RN). The Licensed Practical Nurse (LPN) will consistently perform according to nursing standards and is accountable in managing...

  • LVN/LPN - Private Duty Nursing - Layton, UT

    4 months ago

    Layton, United States Maxim Healthcare Service Full time

    Maxim Healthcare Services is seeking RNs and LPNs for private duty homecare positions. The Nurse must demonstrate the ability to make clinical judgments in an effective and efficient manner under the direction of the Director of Clinical Services. Responsibilities Utilizes the nursing process to assess, plan, implement and evaluate patient care. Assess...

  • Food Service Associate

    1 week ago

    Layton, Utah, United States Sam's Club Full time

    About the RoleWe are seeking a highly motivated and passionate Fresh Food Expert to join our team at Sam's Club. As a key member of our food service team, you will be responsible for preparing high-quality fresh food products, maintaining a clean and sanitized environment, and providing exceptional customer service.Key ResponsibilitiesPrepare Fresh Food...

  • Sales Associate

    6 months ago

    Layton, United States The Children's Place Full time

    Location: Layton, Utah Job Summary: The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain...

  • Driver Helper

    1 month ago

    Layton, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...