Call Center Representative

3 weeks ago

Sacramento, United States Sacramento Native American Health Center Full time

Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community. Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $17.00-$23.00/HR.

Position Summary:

The Call Center Patient Services Representative is responsible for the scheduling of patients receiving health services within the center.This includes basic collection of necessary registration data on new Medical, Dental and Behavioral Health patients as well as updating and making corrections to registration data on established patients. Position also includes responsibility of communicating to patients about upcoming medical/dental/behavioral health appointments and any outstanding balances that are due and that require payment prior to the next appointment.

Essential Functions:

  • Makes appointments and verifies insurance and/or payment method for appropriate department. Takes and delivers messages as needed.
  • Responsible for appointment scheduling using approved template and guidelines.
  • Appropriately notifies patients of any eligibility conflicts.
  • Follows up on messages received through after hours answering service by returning all appointment related messages to ensure all patients are cancelled, and/or rescheduled in a timely manner.
  • Responsible for EHR required data entry before any appointment can be made with any provider, must be able to complete this task efficiently and effectively. This position is responsible for the development of the patient profile and requires a high level of responsibility and accountability.
  • Assists patients with health insurance information such as Medi-Cal, Medicare, and GMC (Geographic Managed Care) programs. Refers to Care Coordinators when necessary.
  • Verifies patients have updated their patient consents and demographic information within the last 12 months, and schedules annual update when necessary with Member Services.
  • Completes daily corrections as requested by department manager.
  • Compliance with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc.
  • Other duties as assigned.
Minimum Qualifications:
  • Must have at least 2 years of experience either working in a clinic front office or call center environment dealing with the public.
  • Knowledge of the services provided by medical, dental, and/or behavioral health facilities, including medical/dental terminology.
  • Experience with electronic health records software, data entry systems and appointment scheduling software.
  • Excellent computer skills.
  • Excellent telephone and communication skills. Must be polite and helpful at all times. Must demonstrate superior professionalism when dealing with clients, staff, and vendors.
  • Ability to work independently, set priorities, and work well under pressure.

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