Call Center Representative

3 weeks ago

Sacramento, United States Channel Partners Group Full time

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

**Responsibilities**:

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.

**Requirements**:

- High School Diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.

  • Bilingual Call Center Representative

    1 month ago

    Sacramento, United States SAFETY CENTER INC. Full time

    Job DescriptionJob DescriptionPosition Description: Safety Center Incorporated is a nonprofit organization founded in 1934 whose mission is to reduce injuries and save lives by empowering our community to make positive life-changing decisions. We accomplish this mission by promoting lifelong safety and health through a variety of community and professional...

  • Bilingual Call Center Representative

    1 month ago

    Sacramento, United States SAFETY CENTER INC. Full time

    Job DescriptionJob DescriptionPosition Description: WELCOME TO THE SAFETY CENTER!The Safety Center is a 501(c)(3) organization founded in 1934 whose mission is to reduce injuries and save lives by empowering our community to make positive life-changing decisions. We accomplish this mission by promoting lifelong safety and health through a variety of...

  • Customer Call Center Representative

    1 week ago

    West Sacramento, United States Neptune Dental Management Full time

    Image Specialty Partners is on the lookout for dynamic, enthusiastic, well-organized, and team-oriented individual to join us as Customer Call Center Representative. If you are a motivated self-starter with a great work ethic and prior experience in a call center, we invite you to consider this opportunity. As a Customer Call Center Representative (CCCR),...

  • Call Center Representative

    7 days ago

    Sacramento, United States AtWork Personnel Services Full time

    Job DescriptionJob DescriptionWe are actively hiring call center agents for surveying job for market research purposes.· No Quotas! Low stress environment!!· Scripted calls· No prior call center experience needed, we will train you!· Weekly Pay!Requirements:· Must be available to work Monday - Saturday· Must have a reliable transportationCompany...

  • Bilingual Customer Call Center Representative

    3 days ago

    West Sacramento, United States Neptune Dental Management Full time

    Job DescriptionJob Description***$500 Hiring Bonus - Apply Now!***As our new Customer Call Center Representative, your patient approach ensures exceptional customer service and satisfaction with all callers. With a focus on precision and consistency, you navigate inquiries with ease, providing accurate information and solutions in accordance with established...

  • Call Center Representative

    4 days ago

    Gold River (Sacramento), United States Great Day Improvements: A Family of Brands Full time

    K-Designers - Call Center Representative Seeking individuals who want to earn Full time Pay in just Part time Hours! Hourly Base + Commissions (Average $23+ per hour) Our top people are making up to $45+/HR Spiffs, CA$H plus Bonus Prizes & SO MUCH MORE!!! Flexible Part time opportunities to fit AM or PM schedules!! You will be speaking with people that...

  • Confirmation Call Center Manager

    2 months ago

    Sacramento, United States Luxury Bath Technologies Full time

    Job DescriptionJob DescriptionConfirmation Call Center ManagerCreating a fresh solution to bath remodeling, Luxury Bath offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Luxury Bath was created to meet the needs of consumers who were dissatisfied with the quality and...

  • Call Center Representative

    4 days ago

    Gold River (Sacramento), United States Great Day Improvements: A Family of Brands Full time

    K-Designers - Call Center Representative (Evening Shift) Seeking individuals who want to earn Full time Pay in just Part time Hours! Hourly Base + Commissions (Average $23+ per hour) Our top people are making up to $45+/HR Spiffs, CA$H plus Bonus Prizes & SO MUCH MORE!!! Flexible Part time opportunities for our PM schedules!! Shift 3:15 to 8pm. You...

  • Customer Service Representative/Call Center/Dispatch

    2 weeks ago

    Sacramento, United States Clarke & Rush HVAC, Windows, Insulation, Plumbing and Gutter Company Full time

    Job DescriptionJob DescriptionClarke & Rush, one of Sacramento's Preferred Home Performance Contractors is growing and we are offering a great opportunity to become an essential part of our team as a Customer Service Representative/Dispatcher.Why Clarke & Rush?• We are here to stay . . . Family owned & trusted since 1963• We are committed to...

  • Call Center Telemarketer

    2 weeks ago

    Sacramento, United States Quadient Full time

    Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with...

  • On-Call Program Staff

    1 month ago

    Sacramento, United States SAFETY CENTER INC. Full time

    Job DescriptionJob DescriptionPosition Description: WELCOME TO THE SAFETY CENTER!The Safety Center is a 501(c)(3) organization founded in 1934 whose mission is to reduce injuries and save lives by empowering our community to make positive life-changing decisions. We accomplish this mission by promoting lifelong safety and health through a variety of...

  • On-Call Program Staff

    2 weeks ago

    Sacramento, United States SAFETY CENTER INC. Full time

    Job DescriptionJob DescriptionPosition Description: Join the Safetyville team to reduce injuries and save lives by providing engaging, educational experiences for children and community members in our unique, tiny village. As an on-call Program staff, you will lead field trips and events for kids of all ages empowering and inspiring them to make positive...

  • Call Center Agent

    4 days ago

    Sacramento, United States Wise Auto Group Full time

    Job DescriptionJob DescriptionWise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their...

  • Representative Med Office

    1 week ago

    Sacramento, United States Common Spirit Full time

    Overview Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity...

  • Representative Med Office

    1 week ago

    Sacramento, United States Dignity Health Full time

    Overview Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity...

  • Representative Med Office

    1 week ago

    Sacramento, United States Dignity Health Full time

    **Overview** Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today...

  • Representative Med Office

    2 weeks ago

    Sacramento, United States CommonSpirit Health Full time

    Overview: Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity...

  • Customer Service Representative

    5 days ago

    Sacramento, United States City of Sacramento Full time

    **THE POSITION**: **With supervisor approval, incumbents may be eligible for intermittent remote work; **however, they must physically **reside** within the Sacramento region or **have the ability to** regularly report to a City of Sacramento physical worksite with little notice.** The City of Sacramento is seeking a Customer Service Representative to join...

  • Representative II Med Office

    1 week ago

    Sacramento, United States Common Spirit Full time

    Overview Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity...

  • Representative II Med Office

    1 week ago

    Sacramento, United States Dignity Health Full time

    **Overview** Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today...