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Loan Servicing Customer Service Representative
3 months ago
At Regions, the Loan Servicing Customer Service Representative responds to customer's inquiries or complaints regarding Loan Servicing products or services. Primary Responsibilities Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Works with either close supervision or under clearly defined procedures May make periodic calls to existing customers to determine satisfaction with the company, products, and services This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible. Requirements High School Diploma or GED Preferences One (1) year of customer service or related experience Skills and Competencies Ability to work in a fast-paced environment Basic computer skills Excellent customer service skills Good verbal and written communication skills This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience. #J-18808-Ljbffr
