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Senior Collections Manager

2 months ago

Jacksonville, United States First Citizens Bank Full time
Overview

The Senior Collections Manager (VP) leads the Collections Department within First Citizens Bank Equipment Finance. Works closely with senior leadership to ensure servicing performance and operational strategies are aligned with the Organization Competitive Path. Responsible for identifying, creating and executing on operational improvement opportunities leveraging digital automation to enhance controls, operational efficiencies, and customer experience.

Responsibilities

Operations Oversight - Leads the Collections operations and provides guidance to AVP's and supervisors. Establishes Key Performance Indicators and Service Level Standard Agreements to manage collection and default strategies. Responsible for staffing and capacity planning, servicing operations decision making and business strategies execution.

Business Support - Supports the development of internal procedures, policies, and work processes to achieve operational goals. Maintains a strong knowledge of Equipment Finance Business and Operations including policies and procedures, risk and controls and collection programs. Interfaces with other department leaders to execute business strategies and to ensure Operational Readiness to support future business needs while ensuring proper risk analysis and controls. Represents the business as a stakeholder in initiatives and key business strategies.

Relationship Building - Establishes strong working relationships and partnerships with Sales, Credit, Originations, Technology, Compliance and Finance departments to find best solutions, protect the Bank interests and mitigate losses. Proactively seeks ways to optimize performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance efficiency.

Managerial Functions - Assesses operational performance, reports, and result analysis. Sets goals, plans for development, provides on-going support, feedback, and coaching, as well as conduct mid-cycle and year-end performance discussions and reviews with direct reports. Timely takes action to address concerns and to remove performance roadblocks.

Qualifications

Basic Qualifications

Bachelor's Degree and 6 years of experience in Portfolio Management, Leadership OR

High School Diploma or GED and 10 years of experience in Portfolio Management, Leadership

Required Qualifications

Managing multiple teams with direct/indirect reports

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here.