Customer Service Representative

2 months ago

Nashville, United States Western Express Full time
It's fun to work in a company where people truly BELIEVE in what they're doing If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within, has infinite growth potential, and will offer relocation. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Responsibilities:
  • Monday through Friday, 7am to 5pm schedule
  • Enter and maintain load data, scanning paperwork into RVI
  • Coordinate pickup and delivery appointments for freight
  • Manage switchboard operations
  • Monitor freight tracking and engage in proactive communication
  • Provide coverage for Customer Service Representatives during absences
  • Handle inbound calls, screening and transferring as necessary
  • Contribute to team success by assisting with related tasks as required
Skills and Qualifications:
  • High school diploma or equivalent
  • Proficiency in Microsoft Outlook
  • Strong data entry and typing skills
  • Ability to multitask effectively
  • Punctuality and reliability
  • High energy level with a focus on achieving results
  • Excellent written and verbal communication skills
  • Capable of prioritizing, planning, and organizing tasks
Education and Experience:
  • Prior experience as an office assistant or in customer service is advantageous, though not mandatory


Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position

Western Express is an equal opportunity employer committed to diversity and inclusion in the workplace.

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