Information Technology Support Technician

3 weeks ago


Mountain Center, United States Layers Logic IT Limited Full time

IT Support Technician - Key Responsibilities: Deskside Support Onsite support for hardware (PCs, laptops, peripherals) Troubleshooting software issues Device Imaging & Configuration Set up and configure new devices Remote collaboration with the ADSL L2 team OEM Warranty Repair Coordination Manage warranty repairs with Original Equipment Manufacturers (OEM) Oversee spare parts and loaner inventory Software Installation Remote software installations Onsite assistance for failed installations Printer Support (L1) Replace consumables Escalate issues to OEM or Managed Print Services (MPS) provider Hands-On Support (Dispatch) Provide on-the-ground support for remote teams Assist with meeting room setups and other technical needs IP Telephony Support Offer hands-on support for IP telephony-related issues Coordinate with remote teams for break-fix incidents Minimum 2 years of experience 40 dollars per hour 130 Dollars half day 240 dollars full day



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