Director of Information Technology

Job Title and Location

Director of Information Technology

Mountain View, CA

Summary

The Sobrato Organization (TSO) is a family-owned, multi-enterprise firm focused on real estate, investment, and philanthropy. For nearly seven decades, we have played a pivotal role in the emergence and growth of Silicon Valley.

Starting with real estate, then branching into grantmaking, advocacy, and impact investing, we partner with communities to shape a world that is more inclusive, equitable, and sustainable.

The Director of Information Technology will oversee TSO's IT function, ensure technology aligns with business goals, and lead the development and implementation of IT strategies.

This role requires a strategic thinker with excellent leadership skills and a deep understanding of IT infrastructure.

The Director will ensure optimal performance and alignment with TSO's IT strategy, provide and support systems that support all core internal IT systems such as Microsoft Office 365, Zoom, DUO, JAMF, and Tableau, and maintain machine images, group policies, and asset inventory, maintain current systems and firewalls, and ensure IT security by adopting best practices.

Key Responsibilities

Job Responsibility 1:
Strategic Planning and Infrastructure Management

20% of Time
Develop and implement the IT strategy in alignment with the TSO's overall goals.
Provide leadership and direction, ensuring alignment with business objectives.
Oversee the IT budget, including forecasting, cost management, and investment planning.
Stay abreast of emerging technologies and trends to identify opportunities for innovation and improvement.
Oversee the design, deployment, and maintenance of IT infrastructure, including networks, servers, and cloud solutions.
Implement and manage disaster recovery and business continuity plans.
Partner with business leaders to identify opportunities for process improvements and technology advancements.
Lead the evaluation and selection of new IT tools and solutions.
Work closely with the senior management team and stakeholders to prioritize quarterly initiatives and ensure alignment with business goals.
Drive and communicate TSO's technology strategy to management, staff, partners, customers, and stakeholders.
Lead large IT projects, including designing and deploying new IT systems and services.

Job Responsibility 2:
Operational Oversight

40% of Time

Oversee all systems, including Microsoft Office 365, Zoom, DUO, JAMF, Microsoft Office, Tabluea, and other SaaS tools.
Manage IT project deliverables, vendor management, contract negotiation, and budgets.
Audit systems and evaluate them according to established goals.
Provide oversight and direction to a leveraged IT function of external vendors and partners.
Work closely with TSO's IT's MSP-managed Service Provider-to ensure timely and professional resolution of user issues.
Oversee the MSP's helpdesk tracking system, maintaining clear and concise documentation of user cases.
Responsible for developing IT policies and systems to support productivity and the implementation of TSO strategies/goals.
Work closely with business stakeholders on IT needs, provide technology solutions, and ensure smooth IT operations with vendors.
Serve as TSO's Super-Admin for all enterprise-wide systems.
Oversee the management and maintenance of TSO website and employee intranet.
Implement an efficient solution for IT asset management that preserves assets, information security, and control structures.
Maintain IT software and licensing.

Job Responsibility 3:
Cybersecurity and Compliance

20% of Time

Ensure and maintain the security of all systems and data proprietary to TSO and provide for the complete backup of all computer systems in case of system failure or disaster.

Develop and implement IT policies and procedures to manage risk and ensure business continuity.
Oversee a third-party cybersecurity assessment program to identify business risks.
Oversee employee education and training to prevent staff errors leading to cyber fraud and security breaches.
Coordinate strategic vendor partnerships that support all cybersecurity efforts and programs.
Develop an Incident Management Program that includes key stakeholders and bi-annual desktop control exercises.
Ensure security of data, network access, and backup systems.
Ensure compliance with the changing laws and applicable regulations.

Job Responsibility 4:
IT Support

15% of Time

Provide technical and AV support to TSO staff and family members.
Provide IT-related support in the onboarding and offboarding of TSO staff.
Troubleshoot hardware and software issues.

Ensure hardware and software are correctly set up, configured, and managed, leveraging approved tools for configuration management and asset control.

Responsible for monitoring, updating, escalating, and resolving IT issues as they arise, including managing and leveraging external IT helpdesk and consulting support.

Provide regular training and support to users.

Other Responsibilities as Assigned:
5% of Time

Qualifications

Education / Training

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
Experience/Technical Skills

10+ years of experience working in IT Support, working with workstations, network-attached devices, and servers (Primarily Mac, Firewalls, Printers, AV, and video conferencing systems.) with at least 5 years in a leadership role.

5+ years of experience supporting Windows OS, Ubuntu/CentOS, macOS, Apple iOS, and Android mobile devices, and with Microsoft Office 365 admin, Zoom, Teams, JAMF, DUO, & Microsoft Office or equivalent.

5+ years building and leading a leveraged IT function that can tackle complex problems and perform broad technology implementations.
Proven experience in strategic planning, budget management, and vendor negotiations.
Experience managing large IT projects and rolling out IT infrastructures across various technologies.
Knowledge of cyber security, cyber fraud prevention, and employee training/engagement with respect to cyber security.

Excellent working knowledge of computer systems, network and systems administration, databases and data storage systems, phone systems, Macs, and JAMF.

Excellent communication, leadership, and problem-solving skills.
Ability to translate complex technical concepts into business terms.
Significant critical thinking and decision-making skills.
Excellent project management skills and strong ability to prioritize.
Firm grasp on IT infrastructure and operations best practices.
Exceptional interpersonal skills and willingness and comfort with end-user support.
Experience with Helpdesk or end-user support in a "white glove" environment is a plus.
Willingness to learn and continually improve.
Microsoft certification and A+ or related certifications are a plus.
Ability to travel to various offices as needed.
Alignment to our Mission, Culture, and Values

We hire individuals who share our vision of building a better future through business and philanthropic leadership, impacting the lives of countless fellow residents of our region in a way that could be replicated in other major metropolitan regions around the country and affecting the lives of millions.

Our Mission and Values

The Sobrato Organization's mission is to build a more equitable and sustainable world through business and philanthropic leadership. We work to inspire current and future generations to steward family resources in service of others around the world.

We have established a deep legacy in Silicon Valley that includes a commitment to community, and our values honor and promote this legacy:

Mutual Accountability:

We earn trust by taking ownership of our work and honoring our commitments to each other, our partners and our communities.

Collaboration:
We believe in the value of collaboration and partnership in achieving effective solutions. We treat people with respect and value the diverse experiences and perspectives of our partners, colleagues and investees.

Engagement:

We recognize that lasting impact requires building deep relationships with our stakeholders and getting proximate to our communities and the work.

We act with humility, respect and compassion.

Excellence:
We focus on results, maintain a strong work ethic, and persist through challenges. We innovate, take risks, and embrace creativity and continuous learning.

Integrity:
We endeavor to deal transparently, honestly and fairly. We strive to do what is right, especially when it is hard.

Benefits

Medical, dental, and vision benefits for employees and dependents on the first of the month following the hire date
Short and long-term disability and life insurance
Fertility program benefits
Comprehensive mental health benefits for employees and dependents
Retirement savings account with matching contributions of up to 10%
Twenty PTO days in the first year of service in addition to paid year-end closure days between Christmas and New Year's Day
Eleven paid holidays
Transit commuter benefits
Tuition assistance and professional development initiatives for growth
Technology allowance
Employee matching gifts program
Generous parental leave
Flexible and inclusive work environment
Enjoy a professional yet comfortable work environment with our business casual dress code
Catered lunches, healthy snacks and beverages
Acknowledgement for exceptional work as well as important moments in the lives of those we work with

Compensation Transparency

At TSO, base pay is part of a broader compensation package and is set within a range, allowing for growth as you advance in your role.

The pay range for this role is between $225,000 and $251,000, in addition to a discretionary bonus eligibility.

Salary offers are determined based on various factors, including experience, education, licensure and/or certifications, internal equity, and specific business and organizational needs.

TSO is fully committed to complying with California's pay transparency laws to ensure fair and equitable compensation practices.

About Us

Founded by John A.

Sobrato in 1979 and led by CEO Tony Mestres, The Sobrato Organization remains a family-owned firm known for integrity and dedication, with no outside investors or joint venture partners.

Since 1953, the Sobrato Family has played a pivotal role in shaping Silicon Valley through its real estate development. Its office, and R&D projects comprise 7.5 million square feet, most of which are Class A, mid-rise office buildings. TSO also owns 30 apartment communities totaling 6,700 units along the West Coast.

Through Sobrato Philanthropies, the firm has donated more than $379 million in cash and real estate to the Silicon Valley community.

We have established a deep legacy in Silicon Valley that includes a commitment to community and our values honor and promote this legacy.

The Sobrato Organization is committed to its mission of building strong and vibrant communities where we live and do business.

To achieve this, we embrace becoming a more diverse, inclusive, and equitable organization that empowers our people. Our team remains at the core of what we do. We strive to consistently lead from a space of learning and strengthening our capacity for change. We understand our responsibility to cultivate a culture of belonging, appreciation, and respect. We believe that TSO must be a place where staff feel at ease in expressing themselves honestly and openly. Advancing these important initiatives is mission-critical to our ability to maximize our impact in the world.

The Sobrato Organization is an equal-opportunity employer dedicated to building a team that represents a diversity of backgrounds, cultures, experiences, perspectives, and skills and to creating an environment and inclusion and belonging for all employees regardless of race, skin color, ethnicity, religion, gender, sexual orientation, national origin, disability, age, marital status, military status, pregnancy, or parenthood.

The Sobrato Organization is expanding, and we are passionate about growing our staff with people who have diverse voices with different lived experiences.

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