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Global L&D Learning Innovation Senior Manager

3 months ago

Atlanta, United States Boston Consulting Group Full time
WHAT YOU'LL DO

The BCG Global Learning & Development Design Center has established an Innovation Center of Excellence (CoE) to enhance and modernize the learning experience for BCG employees globally and future-proof our learning function. We're seeking a Learning Innovation Senior Manager to redefine BCG's learning experience and technology ecosystem. We need someone both hands-on and strategic, capable of shaping top-tier learner experiences for live, virtual, and on-demand learning using innovation methodologies, design thinking, neuroscience principles, digital technologies, and AI.

In this role, you will represent the user's voice, translating needs into engaging learning products and approaches. Strategically, you should understand learning ecosystems and envision a future-proof learning technology ecosystem. Your practical 'can-do' attitude is essential for developing prototypes and managing proof of concepts and pilots. Success requires comfort with ambiguity, strong communication, project management skills, cross-functional collaboration experience, and AI expertise.

You will have the opportunity to partner with senior L&D teams to help define our three-year plan, roadmap and ecosystem, as well as introduce best-in-class and cutting-edge learning methods and technologies to BCG.

WHO WE ARE

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • Bachelor's or Master's degree, ideally in education, digital technology or user experience
  • Minimum 10 years' experience in a Learning Innovation, Learning Technology and/or Digital Transformation role
  • Your specialities include Digital Transformation and AI in L&D, e.g., Learning Strategy & Innovation, Design Thinking, VR / AR, Digital Credentials, Simulation
  • Extensive experience working with Learning Experience Platforms (LXP), Social Collaborative Learning Platforms
  • Working knowledge of emerging technologies
  • Knowledge of Agile and Design Thinking principles
  • Strong project management skills and knowledge of digital teaming tools e.g., Slack, MS Teams, Trello, Jira, Smartsheet would be a plus
  • Experience working with remote international teams
  • Excellent English language oral and written communication skills required
EQUAL OPPORTUNITY

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

YOU'RE GOOD AT
  • Developing a digital learning strategy and shaping the Digital Transformation of BCG's L&D by bringing AI technologies and approaches, breaking down problems and solutioning using innovative and creative methods and communicating the solutions to stakeholders.
  • Hands-on experience with developing a range of modern learning solutions and approaches, including but not limited to Conversational AI, AI Coaching, Skills Inferencing, Adaptive Learning, Smart Nudges, Personalization, simulations.
  • Design and implement AI-enabled, skill-focused learning solutions to align with BCG's people and talent strategy.
  • Working on Skills Based Learning Organization, Skills inferencing, Skills Taxonomy would be an added advantage.
  • Thinking "product portfolio" rather than a "product" is crucial for this role.
  • Partnering with digital agencies and learning vendors in rapid prototyping and developing Proof-of-Concepts to drive implementation of key innovations and get the buy-in from stakeholders and users.
  • Networking and interacting with our regional and global L&D teams to pick up early on needs, local innovation and grassroots initiatives, in order to evaluate their potential for upscaling and wider rollout
  • Partnering with non-L&D teams and IT Agile teams to identify the intersection between work and learning and design learning in the workflow strategy accordingly
  • Collaborating with L&D and IT teams in making roadmaps actionable with clear milestones
  • including L&D teams, stakeholders, digital-first companies, IT teams, live training teams, and end users across BCG
  • Showcasing your ability to work independently, performing under pressure and delivering results on time.
  • Researching the market and identifying learning trends relevant to BCG in providing best-in-class learning experience.
  • Performing successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines to enhance the business while keeping with BCG's values and culture.
  • Working successfully within a complex matrix structured organization is essential; experience doing so virtually is strongly preferred


YOU'LL WORK WITH

BCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees-from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.