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Customer Service Representative
2 months ago
NETR, Inc. - Customer Service Representative
Come join one of the fastest growing home services companies in the US
NETR, Inc. (a Sila Services Company)
is a premier HVAC contractor located in North Andover, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team
Come grow with us
In exchange for your skillset and commitment, we offer:
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Family & friends discounts on services
- Yearly Performance Reviews
** The best time to find a great job is when you already have a good job. **
The Customer Service Specialist is the primary liaison between our customers and our field staff and sales professionals. Their mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.
They are responsible for the following:
Maintaining high level of
productivity.
incoming calls and customer service
inquiries.
Generating
sales leads that develop into new
customers.
Identifying
and assessing customers’ needs to achieve
satisfaction.
Responding
promptly to customer
inquiries.
Communicating
with customers through various
channels.
Acknowledging
and resolving customer
issues.
Obtaining
product knowledge so that you can answer
questions.
Processing
orders, forms, and
requests.
Keeping
records of customer interactions, transactions, comments, and
complaints.
Communication
with colleagues as
necessary.
Ensure
customer satisfaction and provide professional customer support.
The ideal Customer Experience Specialist must have:
Excellent communication, organizational, and interpersonal
skills.
Ability
to stay calm when customers are stressed or
upset.
Encouraging
and motivating personality.
A polished and professional
demeanor.
Self-motivation
and
discipline.
An
ambitious and competitive
nature.
Highly
evolved customer service skills.
A working knowledge of Microsoft office and computer savvy competence.
The eligible Customer Experience Specialist will receive:
Monthly bonuses/
commissions.
On-going
training and mentorship.
Requirements:
Minimum of 3-5 years of professional customer service experience.
Job Type: Full-time
Salary: $ 2 3-$28 per hour
Expected hours:
**Ability to work Friday evenings 5-9pm, Saturdays 10-4pm, Sundays 10-4pm
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Experience level:
2 years
$23 - $28 an hour
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