Customer Service Representative Associate

2 months ago

Wilmington, United States Pyramid Consulting Full time

Immediate need for a talented Customer Service Representative Associate. This is a 04+ Months Contract opportunity with long-term potential and is located in Wilmington, DE (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-48543

Pay Range: $15 - $16.30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • You will be responsible for providing personalized and professional service to participants of over 630 Pension Plans in response to incoming inquiries related to their 1099 tax forms.
  • This may include updating addresses, mailing, emailing, or faxing duplicate copies of annuitants 1099 tax form.
  • Respond positively to participant incoming calls, providing a high level of service and quality that exceeds customer expectation.
  • Provide necessary and appropriate assistance in the completion of the 1099 request both phone and mail. Coordinate duties and tasks by effective prioritization of responsibilities and time management.

Key Requirements and Technology Experience:

  • Skills-Customer service, Phone support and email support.
  • Attention to detail and accuracy.
  • Excellent written and oral communication skills.
  • Good problem solving and analytical skills.
  • Strong Customer and Team Orientation.
  • Ability to work independently with minimal supervision.
  • Proficient in MS Office: Word, Excel, and Outlook.

Our client is a leading Financial services Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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