Customer Service Representative
4 weeks ago
Department: Core Call Inc
Employment Type: Full Time
Location: Wilmington
Compensation: $17.45 - $25.00 / hour
Description
Job Description: Customer Service Representative
Position Overview:
We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative (CSR). In this role, you will serve as the first point of contact for our customers, providing exceptional support and ensuring satisfaction with our products and services. You will handle inquiries, resolve issues, and assist customers through multiple communication channels, including phone, email, and chat.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, and policies.
- Handle customer complaints and issues efficiently, offering solutions and ensuring resolution.
- Document customer interactions, transactions, and feedback in the company's CRM system.
- Process orders, returns, and exchanges as needed.
- Collaborate with other departments to resolve complex issues.
- Follow up with customers to ensure satisfaction and provide updates.
- Maintain a positive, empathetic, and professional attitude toward customers.
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Strong communication skills (verbal and written).
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to handle challenging situations with patience and professionalism.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively.
Benefits
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
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