Customer Service Representative Associate
1 week ago
Job ID:24-48543
Pay Range: $15 - $16.30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- You will be responsible for providing personalized and professional service to participants of over 630 Pension Plans in response to incoming inquiries related to their 1099 tax forms.
- This may include updating addresses, mailing, emailing, or faxing duplicate copies of annuitants 1099 tax form.
- Respond positively to participant incoming calls, providing a high level of service and quality that exceeds customer expectation.
- Provide necessary and appropriate assistance in the completion of the 1099 request both phone and mail. Coordinate duties and tasks by effective prioritization of responsibilities and time management.
- Skills-Customer service, Phone support and email support.
- Attention to detail and accuracy.
- Excellent written and oral communication skills.
- Good problem solving and analytical skills.
- Strong Customer and Team Orientation.
- Ability to work independently with minimal supervision.
- Proficient in MS Office: Word, Excel, and Outlook.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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