Customer Service Representative

3 weeks ago

Wilmington, United States PostScan Mail Full time

We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.


Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.


Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Office address: 221 W 9th St., Wilmington, DE 19801


Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Aid with mail room operations such as packaging, shipping and receiving mail
  • Assist with walk in fingerprinting servicing clients
  • and other duties as assigned.


Requirements and Skills

  • Proven work experience as a customer service rep or sales support associate
  • Proficiency with MS Office Suite, particularly MS Excel
  • In-depth understanding of sales principles and customer service practices
  • Excellent communication skills
  • Analytical and multitasking skills
  • Teamwork and motivational skills


Job Type: Full-time, 40 hours

Pay: $16.00 - $18.00 per hour

Schedule: Monday - Friday 9:00am-5:30pm


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

  • Customer Service Representative

    7 days ago

    Wilmington, United States Circle K Stores, Inc. Full time

    Store 2704584: 6330 Market Street, Wilmington, North Carolina 28405 Availability - Shift/ Days Part time Day Shift - Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    5 days ago

    Wilmington, North Carolina, United States Burlington Full time

    We are seeking a Customer Service Representative to join our team at Burlington. As a Customer Service Representative, you will be responsible for:Providing excellent customer service by greeting and assisting customers in a timely and efficient mannerMaintaining a clean and organized store environment, including restocking shelves and facing...

  • Customer Service Representative

    7 days ago

    Wilmington, Delaware, United States Sally Beauty Full time

    Sally Beauty is seeking a friendly and helpful Customer Service Representative to provide exceptional customer service to our clients. As a Customer Service Representative, you will be responsible for:Primary Responsibilities:Responding to customer inquiries and resolving issuesProviding product information and recommendationsHandling customer complaints and...

  • Customer Service Representative

    1 month ago

    Wilmington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the process of recruiting a Customer Service Representative for our team in Wilmington, North Carolina. In this role, the Customer Service Representative will be entrusted with managing customer applications, maintaining precise customer records, and addressing customer inquiries. This role also includes the...

  • Customer Service Representative

    3 weeks ago

    Wilmington, North Carolina, United States Wal-Mart Stores , Inc. Full time

    We are seeking a Customer Service Representative to join our team at Wal-Mart Stores, Inc. in Wilmington, NC. This is an excellent opportunity to develop your customer service skills and work in a dynamic retail environment.Job DescriptionThe Customer Service Representative will be responsible for:Providing exceptional customer service by answering questions...

  • Customer Service Representative

    4 weeks ago

    Wilmington, Delaware, United States Giant Food Full time

    Giant Food is the #1 grocer in the Baltimore-Washington area, with over 2 million weekly customers and annual sales topping $5 billion.">We are seeking a Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.As a...

  • Customer Service Representative

    3 weeks ago

    Wilmington, Massachusetts, United States Planet Fitness Full time

    We are seeking a Customer Service Representative to join our team at Planet Fitness. As a Customer Service Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.About the RoleYou will be working in a fast-paced environment, handling front...

  • Customer Service Representative

    5 days ago

    Wilmington, Ohio, United States Big Lots Full time

    **About the Role:**This Customer Service Representative position is ideal for individuals who thrive in fast-paced retail environments and are passionate about delivering outstanding customer experiences. As a key representative of Big Lots, you will play a critical role in shaping our brand image and driving sales growth.**Responsibilities...

  • Customer Service Representative

    1 month ago

    Wilmington, Delaware, United States Marshalls Full time

    Job OverviewWe are seeking a dedicated Customer Service Representative to join our team at Marshalls. In this role, you will be responsible for providing exceptional customer service, supporting sales floor operations, and contributing to a positive store culture.Responsibilities:Process customer transactions, handle cash and operate a point-of-sale...

  • Customer Service Representative

    1 month ago

    Wilmington, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Core Call IncEmployment Type: Full TimeLocation: WilmingtonCompensation: $17.45 - $25.00 / hourDescriptionJob Description: Customer Service RepresentativePosition Overview:We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative (CSR). In this...

  • Customer Service Representative

    3 weeks ago

    Wilmington, United States AlphaGraphics - US641 Full time

    BENEFITS/PERKS: Competitive Compensation  Flexible Scheduling  Hard work, collaboration, humanity, fun, and laughter Career path development  COMPANY OVERVIEW:As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life...

  • Customer Service Representative

    4 days ago

    Wilmington, United States Verstela Full time

    Job DescriptionIf you are an experienced customer service representative specializing in intermodal and domestic transportation, this new opportunity may be right for you.   This logistics company is a globally known name with over 20 years of dependable transload experience. They develop long lasting partnerships and are looking for someone to help...

  • Customer Service Representative

    7 days ago

    Wilmington, Delaware, United States 7-eleven Full time

    In this Customer Service Representative role at 7-Eleven, you will be responsible for delivering exceptional customer experiences to our customers. Your key responsibilities will include providing prompt and efficient service, handling customer inquiries, and resolving any issues they may have. Additionally, you will be expected to maintain a clean and...

  • Customer Service Representative

    6 days ago

    Wilmington, North Carolina, United States Tharaldson Hospitality Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Tharaldson Hospitality. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and...

  • CUSTOMER SERVICE REPRESENTATIVE

    1 week ago

    Wilmington, United States Family Dollar Full time

    Family Dollar - 1342 N AVALON BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • CUSTOMER SERVICE REPRESENTATIVE

    1 week ago

    Wilmington, United States Family Dollar Full time

    Family Dollar - 3513 N MARKET STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    5 days ago

    Wilmington, United States Verstela Full time

    If you are an experienced customer service representative specializing in intermodal and domestic transportation, this new opportunity may be right for you. This logistics company is a globally known name with over 20 years of dependable transload experience. They develop long lasting partnerships and are looking for someone to help maintain these bountiful...

  • Customer Service Representative

    4 days ago

    Wilmington, United States Verstela Full time

    Job DescriptionIf you are an experienced customer service representative specializing in intermodal and domestic transportation, this new opportunity may be right for you. This logistics company is a globally known name with over 20 years of dependable transload experience. They develop long lasting partnerships and are looking for someone to help maintain...

  • Customer Service Representative

    4 days ago

    Wilmington, United States Verstela Full time

    If you are an experienced customer service representative specializing in intermodal and domestic transportation, this new opportunity may be right for you. This logistics company is a globally known name with over 20 years of dependable transload experience. They develop long lasting partnerships and are looking for someone to help maintain these bountiful...

  • Customer Service Representative

    4 days ago

    Wilmington, Delaware, United States Public Storage Full time

    At Public Storage, we are seeking a talented Customer Service Representative to join our team. This role is responsible for ensuring that customers have an exceptional experience with our self-storage facilities.Company OverviewAs a leader in the self-storage industry, Public Storage provides a wide range of storage solutions to individuals and businesses....