Commercial Account Resolution Specialist

1 week ago

Independence, United States Weltmann Lighting LLC Full time
$2k Retention Bonus during your 1st year of Employment

We are seeking to hire an Account Resolution Specialist for our Commercial Collections team located in Brooklyn Heights, Ohio. This position will work within our professional law office setting and is responsible for the collection of outstanding commercial debts. The Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable regulatory policies as well as Weltman guidelines and client standards. If you are goal-oriented, self-motivated, and have excellent problem-solving and technical skills, please read on and apply to be considered.

Schedule:

  • 8:00 - 4:45 PM - M/T/Th/F
  • Until 6:00 PM on Wednesdays
  • May qualify for hybrid schedule after six (6) months' employment.
Responsibilities/Duties/Functions/Tasks:
  • Requests and/or mails form letters to businesses and/or personal guarantors to notify and encourage payment of delinquent commercial accounts
  • Confers with businesses and/or personal guarantors by telephone in an attempt to determine reason for overdue payment and make an attempt for payment resolution
  • Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
  • Documents information about the financial status of the business and/or personal guarantors, status of collection efforts and performs data entry to update notes within the firm's computer system
  • Contacts businesses, personal guarantors and attorneys to provide status updates and request/supply additional information and documentation.
  • Obtains information to handle payments by phone
  • Conducts searches utilizing various skip vendor tools as well as internet and public record sources to locate business and/or personal guarantor contact information
  • Makes decision for next activity on the file and monitors for any required documents
  • Ensures all available options are utilized to achieve payment of debt
  • Handles files in accordance with Weltman and client standards
  • Maintains a high level of professionalism in all interactions
  • Completes all required training applicable to the assigned position
  • Additional duties as requested or required
Qualifications:
  • High school diploma or general education degree (GED)
  • 1-3 years relevant experience in collections, accounts receivable or related industry
  • Commercial collection (B2B) experience preferred
  • Goal driven to achieve top performance on monthly revenue goals
  • Accurate typing and data entry skills
  • Knowledge of basic computer operation, including internet research
  • Basic knowledge of Excel
  • Maintains composure in difficult situations
  • Communicates effectively verbally and in writing
  • Must pass background check and drug screen
  • Bilingual preferred, but not required
Compensation and Benefits:
  • $17.00/hr+ to start
  • Generous monthly bonus opportunities
  • Paid Time Off (PTO) - 16 days annually + 8 Company-paid holidays
  • Competitive benefits - Medical, Rx, Dental, Vision, Life and Disability Insurance after 30 days and 401(k)
  • Promotional opportunities within the firm
  • Fun participation in community involvement initiatives, office parties and competitions
  • Employee Perks Available from Verizon, Vehicle Manufacturers, Local Movie Theaters, Theme Parks and more
  • On site "Bistro To Go" vending and fresh foods available
  • Free parking


Weltman is an Equal Opportunity Employer committed to Excellence through Diversity

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