Legal Account Resolution Specialist

4 days ago

Independence, United States Weltmann Lighting LLC Full time
$2k RetentionBonus during your 1st year of Employment

Are you looking to start your career in the Legal field or continue a career in customer service? Join our Team

Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting.

They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered.

Schedule:

  • 8:00am - 4:30pm, Monday through Friday during Training
  • 8:00am - 4:30pm after Training
  • No weekends or evenings
Responsibilities/Duties/Functions/Tasks:
  • Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts
  • Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
  • Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
  • Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
  • Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
  • Obtains information to handle debit and check payments by phone
  • Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets
  • Makes decision for next activity on consumer files and monitors file for expected outcomes
  • Follow-up to ensure all available options are utilized to achieve payment of debt
  • Meets minimum standards for daily calls, files worked and goals
  • Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements
  • Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
  • Complete all required training applicable to assigned position
  • Additional duties as requested or required
Qualifications:
  • High school diploma or general education degree (GED)
  • 1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience
  • Ability to type 30 wpm with accuracy
  • Knowledge of basic computer operation, including internet research
  • Communicates effectively verbally and in writing
  • Must pass a background check and drug screening. In accordance with recent changes to Ohio law, we do not test for THC/Marijuana
Compensation and Benefits:
  • The compensation is $17.00 per hour, plus uncapped monthly bonus opportunities, with an average annual bonus of $10,000
  • Employees proficient in Spanish may receive additional compensation
  • Hybrid Schedule potential after 6 months
  • Paid Time Off (PTO) - 16 days annually + 8 Company paid holidays
  • Competitive benefitsMedical, Rx, Dental, Vision, Life, and Disability Insurance after 30 days and 401(k)
  • Promotional opportunities from within the firm
  • Employee Perks Available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
  • Earn incentives through monthly contests in a fun team environment


Weltman/WWR is an Equal Opportunity Employer committed to Excellence through Diversity

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