Technical Specialist
3 weeks ago
Regular
Time Type:
Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
The Technical Specialist supports CSA Group's account acquisition and growth by interfacing with clients, assisting Strategic Account Managers, Technical Account Managers, and other personnel with quoting and project development, coordination, and execution. Must interact with clients to learn their needs and generate services in order to fulfill and exceed expectations.
Responsibilities:
- Quotations. The Technical Specialist assesses client inquiries to determine our team's ability to complete the scope of the project and the required hours necessary to execute the testing and reporting. Must have sufficient experience and expertise to accurately predict timelines and labor.
- Projects. The Technical Specialist coordinates with the Operational Teams to ensure technical aspects of testing meet strict quality measures. May assist with questions - from both the Operations team and the client, provide guidance, troubleshooting, and resolution of issues.
- Product Line Reviews (PLRs). The Technical Specialist leads or collaborates with Account owners on PLRs. Responsibilities range from initial discussions with the client to coordination with submitting vendors, testing aspects during the program, reporting results, and follow up questions.
- Development and Enhancement of Services. Must demonstrate an acute awareness of business development possibilities and work with clients and the CSA Group teams to construct and validate offerings.
- Capital Equipment. Will investigate capital equipment purchases and may assist with installation and functionality.
- Research. Will be required to research product safety standards, performance testing protocols, legislative and statutory requirements, and other information gathering activities as necessary.
- Technical Committees, Trade Shows. The TS will represent CSA Group at select trade shows, and may participate in technical committees relevant to the product categories of our consumer product evaluation division.
- Travel. Some travel, likely less than 10% of the time, will be necessary due to visits to clients and trade shows.
- College degree in a relevant technological discipline, and/or six or more years of work experience in the TIC (Testing, Inspection, and Certification) or similar industry
- Experience in technical writing, standards development or process development are strong assets
- Established network within the TIC industry, include retail and manufacturing client contacts
- Knowledge of CSA Group, UL and other standards; experience with a variety of test procedures
- Sales or Marketing experience preferred
- Mentoring skills. Strong problem-solving ability; detail oriented, high level of
- communication skills (verbal and written) excellent listening and retention skills
- High level of initiative to meet or exceed targeted goals with minimal supervision
- Ability to cope with unpredictable schedule, regular work interruptions, multiple
- deadlines and targeted goals
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at human.resources@csagroup.org if you require accommodation in the interview process.
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