Senior Portfolio Manager

2 months ago

Culver City, United States The Ladders Full time
Who We Are

We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can maneuver quickly to support the needs of our people and clients.

Our goal is to become a trusted partner, not outsourced vendor.

One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. This results in greater client satisfaction and healthier outcomes. Meticulous adherence to infection prevention standards interwoven with compassionate service delivery is the key to success.

Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.

The Role

The Senior Area Manager is responsible for a large, complex, and significant group of accounts, and has overall responsibility for achievement of all goals and KPIs for the entire portfolio. This position is responsible for the achievement of high level, strategic and fiscal results for its group of locations.

WHAT YOU WILL DO

If you are looking for a new opportunity to showcase your leadership skills, industry knowledge, and make a positive impact... then we want to hear from you. Our Senior Area Managers, provide oversight, guidance, and leadership to the company and portfolio leaders, while developing strategies to achieve performance goals as a team. Other areas of focus...
  • Serves as the point of escalation for client questions and concerns; leads contract renegotiations and actively seeks new service opportunities.
  • Develops and produces meaningful metrics for site including data that can be used for contract negotiations.
  • Tracks account revenue margins and conducts budget reviews to maximize profits.
  • Ensures area is properly staffed with the appropriate number, type, and skill of service team members and site leaders.
  • Enables collaboration within the portfolio, providing integration of strategy and operations.
  • Facilitates strategies to address any issues or concerns at any of the locations or clients within the portfolio.
  • Seeks out positive behaviors and results and provides a culture that focuses on celebrating successes.
  • Directs, coaches, and develops staff across multiple sites and locations.
  • Leads standardization of systems, establishing consistency and excellence.
  • Collaborates in system-wide strategy development to drive priorities and initiatives.
  • Accountable for the selection, evaluation, and overall success of the functional leadership teams.
  • Responsible for measuring and reporting KPIs, metrics, and predictive analytics.
  • Suggests and develops changes and/or new policies and procedures, while demonstrating Servicon's values, code of conduct, to ensure performance in a manner that reflects honest, ethical, and professional behavior.
  • Stays current with industry standards, tools, and technologies.
  • Identifies, defines, and solves complex problems at all levels.
  • Other duties as assigned.
What It Takes to be Successful
  • 3+ years as a senior leader, 7+ years of experience in a service-related field, 4+ years overseeing multiple locations.
  • Abilility to travel 25-35% to supervise accounts within the portfolio.
  • Minimum of an associates or bachelor's degree required in most cases. Exceptions can be discussed in some cases.
  • Demonstrated ability to strategically lead multiple sites by working through high level leaders.
  • Comfortable communicating at all levels, from cleaners/housekeepers to executive leaders.
  • Demonstrated analytical skills, analyzing data, drawing conclusions, and leading to complex problem resolution.
  • Exceptional verbal and written communication skills, including ability to listen with understanding and empathy.
  • Strong work ethic, intense drive, and initiative for quality and customer service.
  • Exhibits initiative, takes responsibility, and comfortable with high level leadership.
  • Proficiency with Microsoft Office Suite, and other software as required.
  • Bilingual in Spanish, preferred.
  • Experience working with unions and union team members.
Covid-19 vaccination requirements may vary by client site.

Why you will love it here
  • The satisfaction of driving real change in the industry and people's lives
  • A diverse community of people who are driven by a shared purpose
  • A business that acts with integrity in all interactions with co-workers, leaders, and customers
  • We value others and build success by appreciating differences in thought, opinion, background, skills, and perspectives
  • An environment of continuous learning and development
  • Flat organizational structures which elevate employees' level of responsibility
  • Competitive base salary
  • Incentive and annual performance-based bonuses
  • Safe harbor 401(k) with company matching.
  • Paid time off including vacation, sick, holidays, bereavement, jury duty.
  • Exceptional health benefits with low costs (medical/dental/vision).
  • Life, accident, and disability insurance.
  • Employee assistance program (EAP)
  • Employee discounts to theme parks, theatres, sporting events, movies and more

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