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Operations Specialist

3 months ago

Fort Worth, United States Truenorthfleet Full time

**Operations Specialist - New Driver Onboarding - Fort Worth, TX**

at TrueNorth Fort Worth, Texas, United States **TrueNorth** is a new kind of trucking carrier. Our mission is to deliver greater than industry-standard profits to the people who do the work, truckers Our software automates the busywork of trucking so truckers can focus on what matters -- providing safe, best-in-class service to shippers and operating great businesses.

TrueNorths core business and reason for being is keeping independent truckers up and running. We succeed when our customers are making the most of their driving time.

**Responsibilities**

The **Ops Specialist for Onboarding & Compliance** will support bringing new owner-operators on board as members of the TrueNorth fleet and keeping our growing fleet in compliance with regulations. This is a critical role in a fast-growing start-up. There is room for both growth and increasing responsibility within this role and for transition to other roles at TrueNorth for motivated and successful candidates.

**Specific Duties**

* Fielding questions from prospective drivers by phone email

* Helping prospective drivers understand and complete application paperwork

* Soliciting information & documents--by phone & email--to maintain complete, current driver files

* Applying in person at state and county offices for vehicle registrations & related documents

* Interpreting and ensuring compliance with various state & federal agency regulations

* Maintaining driver-files, moving documents between paper and digital filing schemes as needed

* Developing and implementing processes and continuous improvements

* Other duties as assigned

**Desired Background & Skills**

* Great customer service ethic and telephone communication skills

* Perseverance, flexibility & a positive attitude -- Willingness to change tacks and think outside the box when presented with obstacles

* Desire to work in a fast-paced environment with frequent growth and change

* Ability to work professionally and effectively with officials at local government agencies

* Attention to detail and superb organizational skills

* Competence and persistence in troubleshooting all kinds of problems (including technical computer, printer errors)

* Proficiency in document management software -- AdobeScan, PDF reader & editor applications, Docusign, Dropbox or equivalent(s)

* Experience with a county tax office or other government agency welcome, not required

* Experience in an administrative or safety role at with a motor carrier also welcome

****Why youll like working at TrueNorth:****

* An opportunity to make a real impact on the trucking industry

* A collaborative team of people who are excited for you to join and who will have your back

* A clear career path with opportunities for development, both personally and professionally

* Three different Medical insurance plans to suit your and your family's needs

* Dental and Vision insurance

* 401k

* Generous PTO plan

* Competitive salary

* Competitive equity

TrueNorth is an equal opportunity employer. We believe diversity in ethnicity, culture, gender, age, and life experiences is what sets us apart, and we commit to celebrating diversity in every single hire.