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Overnight Hotel Operations Specialist

2 months ago

Fort Worth, Texas, United States Exchange Hotels Management LLC Full time
Job Overview

The Overnight Hotel Operations Specialist at Exchange Hotels Management LLC plays a crucial role in managing the daily operations of the hotel during the night shift. This position is tasked with balancing daily hotel transactions, generating comprehensive reports, and facilitating the Check-in and Check-out processes for guests. Additionally, the specialist is responsible for processing payments efficiently, offering assistance to guests and visitors, and fostering positive relationships with all patrons.

Key Responsibilities:

  • Understand and adhere to departmental guidelines and protocols.
  • Proactively identify and address guests' needs in a timely manner.
  • Handle guest inquiries and resolve any issues to ensure a pleasant experience.
  • Oversee the cleanliness and organization of workspaces.
  • Manage payment processing and adjustments for guest accounts accurately.

General Responsibilities:

The individual in this position is expected to exemplify values of Integrity, Hospitality, Excellence, Teamwork, and Resilience in their daily tasks.

Qualifications and Skills:

  • High School diploma or equivalent with 1-2 years of experience in a Front Desk Agent role.
  • Proficient in English with basic mathematical abilities.

Required Certifications:

  • Valid identification and relevant work permits.