Customer Service Representative

3 weeks ago


Kansas City, United States The Bay Family of Companies Full time

The Customer Service Representative supports customers along with the plant manager and district sales managers to assure the highest level of customer satisfaction. On a regular basis, this position will contact accounts and build relationships with customers. Additional responsibilities for this position include coordinating files, answering incoming phone calls, ordering office supplies, and sending/receiving mail and freight packages. Responsibilities: Utilizing Axapta software for printing paperwork, labels, picking tickets, and sales receipts. Entering data and importing orders into the computer system. Generating BOLs using Rate Linx and contacting carriers to schedule pick-ups. Confirming order status, shipments, and delivery dates and times to customers. Working with the XQ system to generate quotes, orders, and cut lists for accounts. Qualifications: One year of office experience, preferred. One year of sales experience, preferred. Division Summary: With over 20 plants nationwide, we are the largest producer and distributor of a complete line of metal building insulation materials and accessories and the largest producer of custom-laminated metal building blanket insulation in the nation. With extensive inventories and locations strategically placed throughout the United States, we have everything needed for your metal building insulation projects and can deliver quickly and efficiently. Company Benefits: GREAT BENEFITS Medical, Dental, and Vision Insurance, Paid Time Off (PTO), Paid Holidays, 401(k) with a generous employer match, Health Savings Account, Life Insurance, and Short- & Long-Term Disability, free Health Assessments and wellness program in conjunction with our Medical Plan. Tuition reimbursement programs, tuition and company discounts, and employee referral bonuses #J-18808-Ljbffr



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