Customer Service Representative
4 days ago
Position: Customer Service Representative
Location: Kansas City MO
Department: Customer Service
Reports To: Customer Service Manager
Employment Type: FullTime
Job Summary: The Customer Service Representative will be responsible for providing excellent customer service by addressing customer inquiries resolving issues and ensuring customer satisfaction. The ideal candidate will have strong communication skills a friendly demeanor and a passion for helping others.
Key Responsibilities:
- Respond to customer inquiries via phone email and live chat in a timely and professional manner.
- Provide product and service information to customers.
- Maintain accurate customer records and update information as needed.
- Collaborate with other departments to address customer needs and concerns.
- Follow company policies and procedures to ensure consistent service delivery.
- Identify and escalate priority issues to the appropriate team members.
- Assist with training and onboarding new customer service representatives as needed.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Excellent communication skills both verbal and written.
- Strong problemsolving skills and the ability to remain calm under pressure.
- Proficiency in using computer systems and software applications.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
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