Customer Account Specialist

3 weeks ago


Richmond, United States CareerBuilder Full time

Date Posted:

04/09/2024
Hiring Organization:

Rose International
Position Number:

461988
Job Title:

Customer Account Specialist
Job Location:

Richmond, VA, USA, 23231
Work Model:

Hybrid
Shift:

Training are 8:00am to 5:00pm. After Training from 8 - 5pm to 8:30 - 5:30pm.
Employment Type:

Temporary
Estimated Duration (In months):

13
Min Hourly Rate ($):

19.50
Max Hourly Rate ($):

19.50
Must Have Skills/Attributes:

Billing, Call Center, Utility

Job Description

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements. **

Start Date:

06/25/2024
End Date

: 06/28/2025
Work Location

: Richmond, VA, 23231

Required Abilities:
Minimum 2+ years of experience in an inbound call center environment
It would be a plus to also have experience with utilities
Must have customer-facing experience (in person or phone): 2 years or more
Must have strong computer skills (Microsoft office, video conferencing, etc.)
Must be able to multi-task between activities and screens during customer interactions.
Experience working with the public where the customer experience is the main focus.
Credit check required.

Nice to Have Skills:
Bi-lingual is wonderful, but not required.

Roles and responsibilities:
Working as a part of the Customer Account Management team candidates will assist the companys residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customers needs, and provides detailed explanations/applications of electric rates to customers.
Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client Customer Account Management team for years to come.
Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

Education:
o HS/GED Required
o associate degree prefers, not required

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
by Jobble

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