Customer Relations Specialist
3 weeks ago
Job Description
Valor Home is a Veteran Owned and Operated, Roofing Installation and Repair, and Bathroom Remodeling Company in Maryland and Virginia.
We are looking for an
Customer Relations Specialist
to support customer service in our call center for our Valor Home services. Valor Home is a second generation, family-owned, high-end remodeling firm. Exceptional products and services empower happy customers - and happy customers have allowed us to experience rapid growth.
You will establish communication with potential and pre-existing customers by obtaining client information, determining eligibility, and maintaining our customer database. Experienced customer service professionals are encouraged to apply. Valor Home is a proud employer of veterans and is committed to supporting the veteran and military community. Veterans of all eras are encouraged to join our already established sales and design force in our Annapolis, MD office.
You will establish communication with potential and pre-existing customers by obtaining client information, determining eligibility, and maintaining our customer database. Experienced customer service professionals are encouraged to apply. Valor Home is a proud employer of veterans and is committed to supporting the veteran and military community. Veterans of all eras are encouraged to join our already established sales and design force in our Annapolis, MD office.
What You Can Expect:
Obtains client information by answering telephone calls; interviewing clients; verifying information
Determines eligibility by comparing client information to requirements
Establishes policies by entering client information
Informs clients by explaining procedures; answering questions; and providing information
Maintains communication equipment by reporting problems
Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
Updates job knowledge by studying new product descriptions; participating in educational opportunities
Master the art of handling inbound/outbound leads
Establishing contact with new and preexisting customers; determining appointment and lead validity
Provide confirmations and lead intake from marketing representatives
Requirements
You are 18 years or older with a high school diploma
You have experience in customer service
You have excellent oral and written communication and attention to detail
You are outcome focused
You have learning agility
You excel at maintaining peer relationships
You exhibit keen self-awareness and accountability
You command leadership presence
Life at Valor Home:
As a company, we are entrusted to provide our expertise and renowned services to clientele such as the Department of Veterans Affairs, Smithsonian, Department of Navy, and Department of Interiors; as well as other government and private sector entities in addition to thousands of our residential clients we serve each year.
We are a dedicated, professional organization with a commitment to excellent work and unrivaled customer service. Joining our team allows you to become part of a family. Our close-knit team dynamic promotes a fun environment and positive work culture where hard work is enjoyable and rewarded with career growth.
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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