Customer Service Technician

4 weeks ago

Annapolis, United States Infomatics Full time

Job Overview:
We are seeking a Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for providing exceptional customer service and technical support to our clients. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

**Responsibilities**:

- Troubleshoot and resolve customer inquiries or issues related to our products or services
- Perform data entry and maintain accurate customer records in our database
- Analyze customer needs and recommend appropriate solutions or products
- Upsell additional products or services to customers when applicable
- Communicate effectively with customers, colleagues, and other departments to ensure a seamless customer experience
- Conduct outbound calling campaigns to follow up with customers or promote new offerings
- Demonstrate excellent phone etiquette and professionalism in all customer interactions

Qualifications:

- Fluent in English (verbal and written)
- Strong data entry skills with high accuracy
- Bilingual proficiency is a plus (additional languages such as Spanish, French, etc.)
- Previous experience in sales or customer service is preferred
- Ability to analyze customer needs and provide appropriate solutions
- Excellent communication skills, both verbal and written
- Comfortable with outbound calling and engaging with customers proactively
- Strong phone etiquette and the ability to handle challenging situations professionally
- Multilingual abilities are highly desirable

At our company, we value our employees and offer competitive compensation packages including benefits such as health insurance, paid time off, and opportunities for career growth.

**Job Type**: Contract

Pay: $19.03 - $20.00 per hour

Shift:

- 8 hour shift
- Night shift

Weekly day range:

- Every weekend
- No weekends
- Weekends as needed

Work setting:

- In-person

Ability to Commute:

- Annapolis, MD 21403 (preferred)

Ability to Relocate:

- Annapolis, MD 21403: Relocate before starting work (required)

Work Location: In person

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