Customer Support Specialist
3 weeks ago
Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues. Enter and track tickets for the requesting organization. Responsible for attending meetings that affect Help Desk Process and Procedures. Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer to ensure they are well informed of current status. Solve problems using documented Standard Operating Procedures (SOP)Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc. Provides support for the escalation and communication of status to agency management and global customers.
Qualifications:
- U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
- The candidate must have a Security+ CE certification.
- 0-5 years of experience
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service skills and the ability to work in a team-oriented, collaborative environment. Be sensitive to unique dialects as our customers may speak English as a second language.
- Availability to work weekends and holidays. Willing to work evening shift from 1500-2300 Tuesday - Saturday. Training M-F, 0700-1500 for the first 4-6 weeks.
Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.
Powered by JazzHR
QSUKDwC50Q
-
Customer Support Specialist
2 days ago
Annapolis Junction, United States Jovian Concepts Full time**Job Information**: Posting ID 23-081 Industry Technology Number of Positions 1 Clearance Required Top Secret/SCI with Polygraph Equal Opportunity Employer EOE, including disability/vets City Annapolis Junction State/Province Maryland Zip/Postal Code 20701 Jovian Concepts, Inc. is looking to hire a Customer Support Specialist for once of our...
-
Customer Service Specialist
4 days ago
Annapolis Junction, Maryland, United States General Dynamics Information Technology Full timeReq ID: RQ176874Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: Customer ServiceSkills:Computer Literacy,Customer Relationships,Customer Service,Learning Quickly,ReliableCertifications:None - NoneExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:Customer Service...
-
Customer Service Specialist
1 day ago
Annapolis Junction, Maryland, United States General Dynamics Information Technology Full timeReq ID: RQ176874Type of Requisition: RegularClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: Customer ServiceSkills:Computer Literacy,Customer Relationships,Customer Service,Learning Quickly,ReliableCertifications:None - NoneExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:Customer Service...
-
Customer Service Specialist
5 days ago
Annapolis Junction, United States General Dynamics Information Technology Full timeCustomer Service Specialist IISeize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and...
-
Customer Service Specialist
5 days ago
Annapolis Junction, United States General Dynamics Information Technology Full timeCustomer Service Specialist IISeize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and...
-
Customer Service Specialist
4 days ago
Annapolis Junction, United States General Dynamics Information Technology Full timeCustomer Service Specialist IISeize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and...
-
Customer Service Specialist
4 days ago
Annapolis Junction, United States General Dynamics Information Technology Full timeCustomer Service Specialist IISeize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and...
-
Customer Service Specialist
11 hours ago
Annapolis Junction, United States General Dynamics Information Technology Full timeCustomer Service Specialist IISeize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and...
-
Customer Service Specialist
11 hours ago
Annapolis Junction, United States General Dynamics Information Technology Full timeCustomer Service Specialist IISeize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and...
-
Customer Service Specialist
4 days ago
Annapolis Junction, United States General Dynamics Information Technology Full timeReq ID: RQ176874 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Job Family: Customer Service Skills: Computer Literacy,Customer Relationships,Customer Service,Learning Quickly,Reliable Certifications: None - None Experience: 1 + years of related experience US Citizenship...
-
Customer Service Specialist
1 day ago
Annapolis Junction, United States General Dynamics Information Technology Full timeReq ID: RQ176874 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Job Family: Customer Service Skills: Computer Literacy,Customer Relationships,Customer Service,Learning Quickly,Reliable Certifications: None - None Experience: 1 + years of related experience US Citizenship...
-
Staff Support Specialist
1 day ago
Annapolis Junction, United States Belay Technologies Full timeBelay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021! Belay Technologies is seeking a Staff Support Specialist (SSS). The SSS will provide executive level administrative and communication support to the customer Chief of Staff. The individual will track, create, and answer...
-
Business Support Specialist
1 week ago
Annapolis Junction, United States Jovian Concepts Inc Full timeThe Business Support Specialist shall be responsible for providing administrative services to assist in the following: extensive record keeping, management of documents, scheduling clients for appointments, overseeing the direction of patients or applicants, employees, and contractors through various processes, filing of confidential evaluations, data entry...
-
Business Support Specialist
1 day ago
Annapolis Junction, United States Jovian Concepts Inc Full timeThe Business Support Specialist shall be responsible for providing administrative services to assist in the following: extensive record keeping, management of documents, scheduling clients for appointments, overseeing the direction of patients or applicants, employees, and contractors through various processes, filing of confidential evaluations, data entry...
-
Customer Support Specialist
1 week ago
Annapolis, United States CyberCore Technologies Full time**TS/SCI Clearance w/Polygraph Required** Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat.Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem...
-
Customer Support Specialist
3 weeks ago
Annapolis, United States Columbia Technology Partners Full timeDescription: Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for...
-
Customer Support Specialist
2 weeks ago
Annapolis, United States Columbia Technology Partners Full timeDescription: Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for...
-
Customer Service Specialist
2 days ago
Annapolis Junction, United States General Dynamics Information Technology Full timeType of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job Family: Customer Service Job Qualifications: **Skills**:Computer Literacy, Customer Relationships, Customer Service, Learning Quickly,...
-
Customer Service Specialist
2 days ago
Annapolis Junction, United States General Dynamics Information Technology Full timeType of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job Family: Customer Service Job Qualifications: **Skills**:Computer Literacy, Customer Relationships, Customer Service, Learning Quickly,...
-
Staff Support Specialist
1 week ago
Annapolis Junction, United States Belay Technologies Full timeJob DescriptionJob DescriptionBelay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021! Belay Technologies is seeking a Staff Support Specialist (SSS). The SSS will provide executive level administrative and communication support to the customer Chief of Staff. The...
