Commercial Insurance Customer Service Representative

3 weeks ago


Moscow, Idaho, United States Troy Insurance Agency, Inc. Full time
Job Overview

Troy Insurance Agency, Inc. is seeking a skilled Commercial Insurance Customer Service Representative to join their team. This role is ideal for individuals who possess strong customer service skills, attention to detail, and a passion for the insurance industry.

Key Responsibilities:

  • Provide exceptional customer support by responding to inquiries, resolving issues, and processing transactions.
  • Assist Account Managers with special projects and client development initiatives.
  • Learn to be proficient in various company products and services.
  • Communicate effectively with customers and company personnel via phone, email, or in-person visits.
  • Issue insurance verification documents and maintain accurate customer information in the computer management system.

Requirements:

  • Prior experience in the insurance industry is preferred, but not required.
  • Strong written and verbal communication skills.
  • Detail-oriented and excellent follow-through.
  • Ability to organize, prioritize, and self-manage workload in digital workflows.
  • Confident and outgoing personality.

What We Offer:

  • A competitive annual salary of $45,000 to $55,000 (DOE and license).
  • Opportunities for growth and professional development.
  • A full benefits package, including 401(k) with matching employer contributions, Health Savings Account (HSA), Dental and Vision, FSA, Paid Vacation and Sick time, and Professional Training & Development.


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