Campground Front Desk Associate

9 hours ago


Doswell, United States Kings Dominion Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Attendant to join our team at Kings Dominion. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless experience for our visitors.

Key Responsibilities
  • Reservations and Guest Services: Operate the reservations system, make reservations via phone or in person, check guests in and out, and process payments.
  • Site Familiarity: Become knowledgeable about our site types and amenities to provide accurate information to guests.
  • Communication and Problem-Solving: Develop strong communication and problem-solving skills to handle guest inquiries and resolve issues efficiently.
  • Technical Skills: Be proficient in basic phone, computer, and paperwork filing skills.
  • Monitoring Reservations: Proactively monitor reservations to honor guest requests and ensure a smooth experience.
  • Adaptability: Stay up-to-date on K2 updates and adapt to changing daily operations.
  • Basic Math and Situational Resolution: Perform basic addition and subtraction, and possess basic situation resolution skills.
  • Guest Interaction: Greet and assist guests with their reservation needs, providing a warm and welcoming experience.
  • Physical Demands: Able to stand for extended periods and perform other minor to moderate tasks as assigned by a supervisor.
Requirements
  • Availability: Ability to work nights, weekends, and holiday periods to meet business needs.
  • Background Check: Ability to pass a mandatory (or random) drug test and background check, per Company policy.
  • Driver's License: Possess a valid driver's license.


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