Coffee Shop Attendant

3 months ago

Myrtle Beach, United States Westgate Resorts Full time

**Coffee Shop Attendant**

* 415 S. Ocean Blvd, Myrtle Beach, SC

* Part-time

**Company Description**

**ABOUT WESTGATE RESORTS**

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there

**About Westgate Myrtle Beach Oceanfront Resort:**A beautiful oceanfront resort that lies across the street from Family Kingdom Amusement Park, Westgate Myrtle Beach offers you an incredible opportunity to enjoy the sunshine, cool breezes and spectacular oceanfront views along the beautiful Grand Strand. Enjoy the satisfaction of assisting guests from all over the world who arrive to enjoy our spacious villas and numerous onsite amenities.

**Job Description**

Job Summary:

* The barista/Ice-cream Attendant is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffee, teas and Ice Cream creations. The barista/Ice-cream Attendant fulfills any other duties the store manager, assistant manager or shift supervisor assigns and represents The Westgate Resorts in a professional manner.

Product:

* Ensures that all customers are educated on our products and services.

* Prepare and serve ice cream, baked goods, and fudge for guests

* Maintains the highest quality, consistent product standards.

* Follows all Company drink recipes and procedures.

* Passes monthly re-certifications in a timely manner.

* Develops an understanding of coffee and tea regions and the various differences in flavor and blends.

* Begins to educate themselves on the various types of coffee, tea products, blends and roasts.

* Proficiently prepares blended and cold drinks provided by the store.

* Must be able to be trained in proper food handling techniques.

Service:

* Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.

* Verbally receives and calls back customer orders in a friendly manner.

* Reports all customer complaints to manager on duty.

* Responds proactively to prevent customer service situations.

* Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.

* Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.

* Answers customer questions regarding coffee blends, ice cream, preparation, and product freshness..

* Sells and serves baked goods and miscellaneous food items to customers.

* Maintains efficient, friendly service.

Environment:

* Restocks shelves when necessary.

* Routinely cleans the bar area, floor, windows, and takes out trash, etc.

* Assists in the distribution of weekly shipments.

* Reports potential safety hazards to the manager on duty.

* Reports all employee accidents to the manager on duty.

* Informs the manager on duty of any operational inconsistencies.

Requirements, Qualifications & Physical Demands:

* Entry level position.

* Runs errands, when needed, to pick up supplies and/or product.

* May work special events, as needed.

* Maintains positive Company morale and professional attitude.

* Must be able to work overtime, as needed.

* Excellent verbal and written skills.

* Well-organized and detail-oriented.

* Regularly required to stand, walk, talk and hear.

* Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.

* Regularly required to lift and/or move items up to 30 pounds.

* Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects.

* Regularly required to handle food and hot beverages.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Additional Information**

All your information will be kept confidential according to EEO guidelines.

* Comprehensive health benefits medical, dental and vision

* Paid Time Off (PTO) vacation, sick, personal

* Paid Holidays

* 401K with generous company match

* Get access to your pay as you need it with our Daily Pay benefit

* Wellness Programs

* Tuition Assistance

* Fun, family culture

* Employee Assistance Program (EAP)

* Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)

* Advancement & development opportunities

* Community Involvement Programs

* Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.

**Job Location**

Coffee Shop Attendant

* 415 S. Ocean Blvd, Myrtle Beach, SC

* Part-time

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