Associate Customer Service Representative

3 weeks ago

Madison, United States American Family Insurance Full time

You will participate in required training activities and learn product and system knowledge necessary to respond to personal lines policy-related inquiries received from agents, agency staff, operations and customers. Focus on providing outstanding, customer service while working diligently to meet customer needs. Strives to resolve on first call, with minimal effort required on the part of the customer thus providing the most customer value.

Position Compensation Range:

$23.00 - $30.76

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

  • We develop knowledge of systems and multiple application trainings associated with policy processing.
  • We respond to basic inquiries from agents, agency staff & customers related to policies and accounts with guidance.
  • Attend training and obtain licenses to acquire skills needed to transition to next level.
  • Provide input on process Improvement ideas for customer and agent support processes.
  • Follow procedures and process improvement standard work.

Specialized Knowledge & Skills Requirements

  • Demonstrated experience providing customer-oriented solutions or support.
  • Experience interpreting and responding to customer requests
  • Demonstrated typing/keyboarding skills (30 wpm)
  • Demonstrated experience with multiple PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook).
  • Demonstrated math skills (multiplication, division, addition, and subtraction).

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

The office locations you must be proximate to are:

  • Eden Prairie, MN 55343
  • St. Joseph, MO 64501
  • Madison, WI 53783

Current Enterprise (Internal) employees are encouraged to apply regardless of location and will be considered based upon the needs of the role.

License

  • Not applicable.

Travel Requirements

  • Up to 10%.

Physical Requirements

  • Work that primarily involves sitting/standing.

Working Conditions

  • Not applicable.

#LI-Remote

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-LS1

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