customer Service Representatives

2 weeks ago

Madison, United States Kelly Full time

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Representative to work at a premier company in Madison, WI. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Pay $21
Hours: 8am - 5pm
This is NOT a remote position - In office everyday 

What’s a typical day as a Customer Service Representative? You’ll be:
• Responding to internal and external customer inquiries via phone and email.
• Resolving issues within department standards and goals.
• Answering customer calls and emails related to orders, product information, and pricing.
• Processing customer orders and complaints promptly and accurately.
• Collaborating with multiple departments to resolve customer issues.
• Creating and maintaining customer accounts.
• Participating in daily department meetings and meeting individual metric standards.
• Recommending products to proactively close phone sales.
• Participating in continuous improvement activities and compliance trainings.

This job might be an outstanding fit if you:
• Have a high school diploma or equivalent.
• Have a minimum of 1-year relevant customer service work experience.
• Have experience providing customer service to international customers.
• Are proficient with Microsoft Office.
• Have effective verbal and written communication skills in English.
• Have a customer-centered mindset and the ability to deescalate emotions.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today

#GRACE
#P1
#Madison


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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