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Student Finance Advocate
3 months ago
Student Finance Advocate – Main Campus (Full-Time)
Post University is seeking a
Student Finance Advocate – Main Campus (Full-Time)
to join our team.
WHY POST?
Post University has an immediate opening for an exceptional Student Finance Advocate-Main Campus (Full Time). Post University is a legendary, dynamic, growth-oriented organization of passionate, diverse professionals united in pursuit of life-changing service to countless students. Our “Make It Personal” mission is the driving tenet that shapes all aspects of how we treat students and each other. The Post University’s success story is well positioned to be second to none. As our amazing story unfolds, the Student Finance Advocate-Main Campus will help build and sustain a distinct, transformative culture that achieves Post’s imagined future priorities.
JOB SUMMARY:
Working in the Office of Student Finance (OSF) and reporting to the Assistant Director of Collections, the Student Finance Advocate is responsible for working with all active and inactive students as it relates to the tuition process for Post University. The Student Finance Advocate will provide support for the Assistant Director of Collections to meet the highest standards of service. Additionally, they will provide excellent customer service to students in a proactive manner and utilize problem-solving skills to promote success and retention. The Student Finance Advocate is also responsible for all Student Accounts administrative tasks; including but not limited to: collections, payment plans, account adjustments, and data entry. The Student Finance Advocate compiles data for and assesses different payment options and related services, reconciles accounts as related to student eligibility, and works to resolve any remaining out-of-pocket expenses. The Student Finance Advocate provides resolutions to ensure tuition obligations are met, while maintaining compliance with all internal and federal financial aid policies. Evening and weekend hours are required.
This position offers a hybrid schedule with three days per week on Post’s main campus in Waterbury, CT, and two days working remotely.
ESSENTIAL FUNCTIONS:
Communicates with new, continuing, and inactive students on payment completion requirements.
Counsels students with high balances or delinquent accounts.
Contacts students to collect outstanding balance requirements.
Possesses a thorough understanding of Title IV funds, regulations, and eligibility requirements.
Establishes payment plans to cover any balance that is not supported by the financial aid award. Prepares payment plans for tuition, fees, room and board, lab, and all other University charges for each semester.
Possesses knowledge of applicable policies, procedures, regulations, and laws to ensure compliance.
Promptly responds to customer service issues, concerns, and escalations.
Performs all data entry for Student Accounts, including entering comments to the student records.
Works closely with Financial Aid, the Registrar’s office, and various other departments to assist students with their financing and advising needs.
This position requires a flexible schedule and weekend hours to meet the needs of the university.
Performs other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES:
Bachelor’s degree preferred, and/or one to two years customer service experience required.
Must have excellent computer skills and be proficient in Microsoft Office, internet applications and database software.
Must possess excellent oral and written communication skills.
Must be a self-starter with the ability to multi-task.
Exceptional problem-solving skills and attention to detail.
Must be able to work in a team-oriented environment.
Must be energetic and goal-driven; strong interest in working in a fast-paced environment.
As a member of our Post University team, the individual will share in a 134-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.
Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.
Post University is an equal opportunity employer.
At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.
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