Contact Center Training Specialist

1 month ago

Melbourne, United States Christian Care Ministry Full time
The range for this role is $20.67 - $26.44/hour

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.

In order to be considered for this role, you must be willing and able to work onsite a minimum of 3 days per week in our Melbourne, FL office.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God to the best of our ability.

The Job

Facilitate live and remote training sessions that will prepare the Contact Center and its employees for success. Respond to the needs of the audience and the ministry as those needs arise. The role will include such organizational and administrative duties as preparing classrooms and reviewing all materials in advance of a class.

Essential Job Duties & Responsibilities
  • Leads training and educational programs, services, and activities for the Contact Center
  • Assists with coordination of training and educational programs, services, and activities for CCM's departments and employees
  • Works with HR/Training in solving training problems and ensuring the effective utilization of modern training methods and techniques, and promotes the use of training services
  • With guidance from the Training Supervisor assists with identifying business trends, employee skill gaps, and other relevant information to assess training needs and develops training plans to assess those needs
  • Engage creatively with learners through discussion, role-play, games, scenarios, hot-seat activities, practice, and other innovative efforts
  • Deploy a variety of tools such as PowerPoint, eLearning, and Knowledgebase to create realistic opportunities for learners to practice
  • Contribute to the exercise and expression of Christian Care Ministry's Christian beliefs
  • Perform all other duties as assigned
Essential Skills & Abilities
  • Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • In public speaking, displays an excellent ability to engage comfortably and energetically with an audience using a variety of methods
  • Ability to facilitate discussions, role-plays and activities to enhance learner ability
  • Impressive presentation, and interpersonal skills
  • Demonstrates an ability to quickly understand and deliver previously unfamiliar material
  • Responds creatively to the needs of individual learners
  • Exercises excellent classroom control
  • Communicates effectively in written and digital formats to build engagement and interest
  • Understanding of Adult Learning Theories
Core Competencies/Demonstrable Behaviors
  • Manages ambiguity-Operating effectively, even when things are not certain or the way forward is not clear.
  • Collaborates-Building partnerships & working collaboratively to meet shared objectives.
  • Customer focus-Building strong customer relationships; delivering customer-centric solutions.
  • Drives engagement-Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Interpersonal savvy-Relating openly and comfortably with diverse groups of people.
  • Persuades-Using compelling arguments to gain the support and commitment of others.
  • Situational adaptability-Adapting approach and demeanor in real time to match the shifting demands of different situations.
Education and/or Experience
  • Associate Degree or equivalent plus relevant experience OR combination of education/ experience in Training or Adult Learning required; 1 year experience in instructor-led training preferred.
Supervisory Responsibilities
  • This job has no supervisory responsibilities
Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:
  • Medical
  • Health Savings Account
  • Employer Paid Life Insurance and Long-term Disability Insurance
  • Dental
  • Vision
  • Short-term Disability
  • Accident, Critical Illness, Hospital Indemnity
  • 401(k) - up to 4% match
  • Paid-time off - accrued bi-weekly
  • Wellness plan
  • Employee Assistance Program
  • Anniversary Awards Program
  • Birthday Awards

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