Software Support Specialist

2 weeks ago

Denver, United States Tuff Shed Full time

Posting expires on 06/17/2024.

Based in our National Support Center in south Denver, (I-25 & Colorado Blvd) Tuff Shed is recruiting for a Software Support Specialist, who can provide fast and useful technical assistance, and is responsible for providing general support to our corporate and field employees. Candidate must have basic technical knowledge and be able to communicate effectively, to understand the problem and to explain its solution, in addition to documenting their resolutions within their support tickets. Must be customer-oriented, patient, and can troubleshoot issues in person or over the phone.

HYBRID WORK OPTION
(2-days home / 3-days in office)

Do you have what it takes to be a successful SOFTWARE SUPPORT SPECIALIST?

This individual demonstrates excellent communication skills at all times, interacts and provides general support services to our corporate and field employees. In addition, have basic technical knowledge and be able to understand the problem and explain its solution, document the resolutions with a support ticket environment. Must be patient, customer-oriented and trouble shoot over the phone and in person.

The essential functions for this position include but are not strictly limited to:

Software Support:

  • Understand, diagnose and resolve problems for remote and local users approved software packages
  • Develop a basic understanding of team member processes and the associated software, and work established procedures to resolve common problems
  • Escalate issues to team leaders when necessary, maintaining ownership and follow up with the reporter
Communications:
  • Create tickets for all team member interactions, and update tickets with relevant internal and external information, notes, screenshots and other data
  • Follow up and communicate statuses to team members on a regular cadence
  • Explain concepts, processes, and functionality to team members in a clear, personable, positive, and friendly manner
Continuous Improvement:
  • Research issues using available knowledge base and internet resources
  • Identify and escalate incidents requiring urgent attention and follow up with documentation and communications on solutions
  • Create and update documentation as needed to share knowledge and improve the department
  • Identify areas of personal and departmental growth, cost reductions, or operational efficiencies and communicate to leadership with actionable next steps
  • Stay up to date on industry best practices, current events, and vendor changes
  • Performing all other duties, tasks and responsibilities as assigned by the Tuff Shed management
  • On-call duties are on a rotational basis, which may require work on holidays and/or weekends
Knowledge, Skills, Abilities:
  • Strong organizational and time management skills
  • Organization and team first mentality with a passion for technology and learning
  • Broad knowledge of computers, smartphones, telephony, printers, web browsers, A/V equipment, and other hardware and software
  • Basic network troubleshooting skills with an emphasis on logical or scientific method approaches.
  • Ability to establish and maintain positive and effective work relationships with co-workers, end users, and technology providers
  • Ability to multitask and prioritize deadlines to meet required schedules
  • Ability to express technical terms in basic language, both verbally and written
  • Ability to troubleshoot hardware issues and perform minor repairs / upgrades when needed
  • Ability to solve problems using sound logic and good business judgment
  • Ability to read, write and understand instructions given orally, in writing and/or in diagram form
  • Ability to prepare written correspondence and reports that create a professional image for Tuff Shed
  • Ability to effectively communicate at all levels, including customers, business partners, co-workers, managers
EXPERIENCE
  • Experience supporting ERP and CRM software applications in a Software as a Service model. Salesforce experience is preferred
EDUCATION:
  • High School graduate or equivalent
WHAT'S IN IT FOR YOU?

An opportunity to join a successful company and be part of the growth of the team We offer competitive salary and benefits
  • Paid vacation, paid holidays
  • Medical/dental/vision and life insurance,
  • Employee Stock Ownership Plan (ESOP),
  • A 'Safe Harbor' 401(k) plan
  • On Demand Pay
ABOUT TUFF SHED:

Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages, having built more than one million buildings for satisfied customers. We utilize cutting edge green technology in our materials and manufacturing processes, and hold multiple U.S. Patents.

NEXT STEPS
  • You can learn more about Tuff Shed from our website at .www.TUFFSHED.com
  • To apply, please click to submit an application. Shortlisted candidates will be contacted for a formal screening.
Tuff Shed is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, genetic information or any other status protected by law or regulation.

NSC2021

Other details
  • Pay Type Hourly
  • Min Hiring Rate $20.00
  • Max Hiring Rate $26.00


Apply Now

  • Technology Support Specialist I

    2 weeks ago

    Denver, United States ACL Digital Full time

    Tech Support Operations Technician Denver Bill Rate: *** Top 5 Skills: 1) Independent - have to be ok with remote support 2) 2 years of desktop tech support experience 3) good problem solver 4) self-starter - but not afraid to ask questions 5) used to handling a lot of calls; this person will get about 5-10 tickets a day ranging in levels of difficulty The...

  • Technical Support Engineer

    2 weeks ago

    Denver, United States KORE Software Full time

    Who is KORE Software? KORE Software stands as a leading innovator in business intelligence platforms, specifically designed for the sports and entertainment industries. Founded in 2002, the company has become a global leader in providing comprehensive solutions that include customer relationship management (CRM), sponsorship and...

  • Technical Support Engineer

    2 weeks ago

    Denver, Colorado, United States KORE Software Full time

    Who is KORE Software? KORE Software stands as a leading innovator in business intelligence platforms, specifically designed for the sports and entertainment industries. Founded in 2002, the company has become a global leader in providing comprehensive solutions that include customer relationship management (CRM), sponsorship and partnership management,...

  • Specialist, IT Support

    19 hours ago

    Denver, United States InsideHigherEd Full time

    Information Technology (IT) is the unified IT organization that supports the vision, values, mission, and goals of the University by providing IT infrastructure, systems, administrative applications, academic resources, and related services to faculty, students, and staff. Embracing DUs Impact 2025, the division aligns IT resources with University and unit...

  • IT Support Specialist

    2 weeks ago

    Denver, United States Apex Systems Full time

    Apex Systems is looking for an IT Support Specialist to join a growing client in Denver, CO.Duration: 6 month contract, potential to extend and convert to FTEOnsite Requirement: Onsite 5 days a week in Denver, CO (Parking included)Experience Required: 2+ years of Tier 1 IT support experienceStrong ticketing/escalation experienceUnderstands the importance of...

  • Customer Support Specialist

    2 weeks ago

    Denver, United States Procare Solutions Full time

    Job DescriptionJob DescriptionAbout ProcareOur mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals...

  • Customer Support Specialist

    2 weeks ago

    Denver, United States Procare Solutions Full time

    Job DescriptionJob DescriptionAbout ProcareOur mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals...

  • IT Support Specialist

    1 month ago

    Denver, United States Guarantee Electrical Full time

    ***Partner. Energize. Deliver.*** Join our Colorado team as an IT Support Specialist and become an employee of a nationally recognized ***Top Workplace***! We are wanting to fill this position in Denver or Colorado Springs. This person would be the initial point of contact for customers with IT issues. They would be responsible for managing help desk...

  • IT Support Specialist

    3 weeks ago

    Denver, United States Guarantee Electrical Full time

    ***Partner. Energize. Deliver.*** Join our Colorado team as an IT Support Specialist and become an employee of a nationally recognized ***Top Workplace***! We are wanting to fill this position in Denver or Colorado Springs. This person would be the initial point of contact for customers with IT issues. They would be responsible for managing help desk...

  • IT Support Specialist

    2 weeks ago

    Denver, Colorado, United States Guarantee Electrical Full time

    ***Partner. Energize. Deliver.*** Join our Colorado team as an IT Support Specialist and become an employee of a nationally recognized ***Top Workplace*** We are wanting to fill this position in Denver or Colorado Springs. This person would be the initial point of contact for customers with IT issues. They would be responsible for managing help desk...

  • Customer Support Specialist

    5 days ago

    Denver, United States Maxwell Full time

    Job DescriptionJob DescriptionABOUT MAXWELL:Together, we’re building impactful solutions in a values-focused environment that supports innovation. As we continue to grow rapidly, we’re seeking experienced, capable people who want to revolutionize the home-buying process alongside us. If you’re interested in a thoughtfully created culture and the...

  • Software Support Analyst

    4 weeks ago

    Denver, Colorado, United States FinFolio Full time

    Do you obsess about making clients happy and dream of solving challenging technical and financial problems? Are you interested in quick promotion opportunities and as much responsibility as you can handle? FinFolio is the back office for large investment advisors and you will help us support our mission critical software.Who is FinFolio?We make wealth...

  • Software Support Analyst

    1 month ago

    Denver, Colorado, United States FinFolio Full time

    Do you obsess about making clients happy and dream of solving challenging technical and financial problems? Are you interested in quick promotion opportunities and as much responsibility as you can handle? FinFolio is the back office for large investment advisors and you will help us support our mission critical software.Who is FinFolio?We make wealth...

  • Information Technology Support Specialist

    2 days ago

    Denver, United States AimHire Full time

    Position: IT Support Specialist Location: Denver, COCome join a top-tier team who has supported thousands of deals including high-profile transactions with Google, Facebook, and Yahoo! If you are looking to join a growing, entrepreneurial environment in an established company, we want to hear from you. One of the country's fastest growing merger and...

  • Information Technology Support Specialist

    3 days ago

    Denver, United States AimHire Full time

    Position: IT Support Specialist Location: Denver, CO Come join a top-tier team who has supported thousands of deals including high-profile transactions with Google, Facebook, and Yahoo! If you are looking to join a growing, entrepreneurial environment in an established company, we want to hear from you. One of the countrys fastest growing merger and...

  • Desktop Support Specialist

    3 weeks ago

    Denver, United States Solugenix Full time

    Job DescriptionJob DescriptionDesktop Support Specialist - $26/hrDenver, CO (Onsite) 3-month contract to hireJob ID 2024-9977Solugenix is assisting a client in their search for a Desktop Support Specialist. This is a 3-month contract to hire opportunity based in Denver, CO (Onsite). The consultant works on assignments of diverse scope where analysis of data...

  • Part-Time IT Support Specialist

    1 month ago

    Denver, Colorado, United States tapwage Full time

    Division SummaryInformation Technology (IT) supports the vision, values, mission, and goals of the University through providing IT infrastructure, systems, administrative applications, academic resources and related services to faculty, students and staff. Embracing DU's Impact 2025, the division partners with administrative and academic units to align...

  • Part-Time IT Support Specialist

    4 weeks ago

    Denver, Colorado, United States tapwage Full time

    Division SummaryInformation Technology (IT) supports the vision, values, mission, and goals of the University through providing IT infrastructure, systems, administrative applications, academic resources and related services to faculty, students and staff. Embracing DU's Impact 2025, the division partners with administrative and academic units to align...

  • support specialist

    2 days ago

    Denver, United States soona Full time

    Job DescriptionJob Descriptionabout the support specialist role:the support specialist role manages incoming customer, creator and collective inquiries and is key in ensuring our customers have an incredible experience regardless of where they are in the customer journey. the support specialist must be highly organized as well as a skilled verbal and written...

  • support specialist

    3 days ago

    Denver, United States soona Full time

    about the support specialist role: the support specialist role manages incoming customer, creator and collective inquiries and is key in ensuring our customers have an incredible experience regardless of where they are in the customer journey. the support specialist must be highly organized as well as a skilled verbal and written communicator. the shift for...