Client Relations Representative

4 weeks ago

Oconomowoc, United States Lake Country Manufacturing Inc Full time
Company Description:
Lake Country Manufacturing manufactures buffing and polishing products sold worldwide through multiple distribution channels. We are driven by finding profitable solutions for customers through the development of proprietary products and customized buffing systems. We are very competitive in the industry and currently holding 71 U.S. and international patents.

Position Summary:
We are looking for an experienced and enthusiastic Client Relations Representative to join our team to support the organization's order processing & service efforts in the US. The Client Relations Representative will assist the clients, sales and product teams through the ordering process. Below are the key roles and responsibilities.

What Makes this a Great Opportunity:
  • Work for a growing, family owned organization.
  • Organization has tremendous retention due to the culture they have created; family friendly, flexible and results oriented.
  • Outperform competition through the highly engineered, quality products that set the industry standard.
  • Be entrepreneurial as this organization is open to ideas and initiatives to improve the business.
  • High impact role with visibility across the organization.


Responsibilities:
  • Tech Support and Customer Communication - tracking orders and connecting customers with product experts as needed.
  • Supporting the quoting process as needed (Green Sheets with Sales Team Members)
  • Supporting with outreach efforts when discussing products, new and discontinuing with clients
  • Order processing - following up with unpaid invoices, processing credit payments, working closely with customers on cost discrepancies on orders, costs and returns.
  • Working with freight forwarding (ITAR) to ensure customers receive products on time and costs are properly communicated.
  • Onboarding new customers in the system, sharing private label details, catalog items as needed creating welcome letters letting the customer know they are in our system and any important details they need to know for ordering and processing payments (within 5 hours from time of communication).
  • Assist with label artwork - reviewing any private label details and ensuring it looks appropriate with client and production before producing final goods.
  • Assist in the sample order processing - enter sample products to new potential customers, sales representatives will follow up with customers once the products are received.
  • Keeping customer information updated in the CRM
Qualifications:
  • Must exhibit the core values of Lake Country Manufacturing (Trust, Entrepreneurial Spirit, Teamwork, Learning, Family Comes First)
  • Experience using an ERP system; Shop Track and Syteline a plus.
  • Mathematically inclined
  • Excellent interpersonal skills, team-oriented and a positive attitude
  • Ability to foster relationships with appropriate distribution partners & existing / new customers
  • Must have working knowledge of Microsoft Office programs (Word, Excel, Outlook and Powerpoint)
  • Ability to prioritize and work with deadlines.
  • Excellent communication and interpersonal skills with a high level of positive enthusiasm via email and phone communication.
  • Work collaboratively with regional sales managers for assigned regions to ensure new orders and quotes are processed on a timely manner and serve as a problem solver and technical resource to address and resolve inquiries and issues regarding sales, customers, returns and complaints.
  • Highly organized, self-motivated, and detail-oriented, with the ability to manage multiple projects with varying priorities simultaneously.
Educational Requirements:
  • High School diploma or equivalent
  • Additional secondary education in supply chain is preferred
Benefits Include:
  • Medical, Dental and Vision Insurance Coverage offered
  • 401K Employee Contribution
  • Profit Sharing program
  • Paid Vacation Time Off & Paid Holiday Time Off
Hours of Operation:
  • 8:00AM - 4:30 PM Monday - Friday
If interested see Dan Paulsrud, Talent Manager to schedule an initial interview. Formal 2 step interview process would follow.

  • Customer Service Representative

    2 weeks ago

    Oconomowoc, United States National Veterinary Associates Full time

    Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and Customer Service Representative, Customer Service, Representative, Retail, Benefits

  • Financial Rep Upcoming Grad

    1 week ago

    Oconomowoc, United States Hiring Now! Full time

    Financial Representative Trainee - Milwaukee, WI Location: Wisconsin Work Type: Full Time Regular Job No: 502870 Categories: Sales, Early Career Programs, Financial Representative Trainee Application Closes: Open Until Filled SHARE As a Financial Representative Trainee, you will embark on a comprehensive program designed to equip you with the skills and...

  • Customer Service Associate

    2 weeks ago

    Oconomowoc, United States Metro Market Full time

    Roundy’s Supermarkets, Inc. POSITION DESCRIPTION POSITION TITLE: Customer Service Representative REPORTS TO: Service Operations Manager/Store Director - ____________________________________ PRIMARY OBJECTIVE: Creates a positive shopping environment for customers and creates a positive working environment for employees. Resolves customer issues and...

  • Intake Screener

    4 weeks ago

    Oconomowoc, United States Rogers Behavioral Health Full time

    The Intake Screener serves as a patient advocate and allows access to life changing care for members of the community. Intake Screener work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Screener gains career experience to develop and progress with a...

  • Intake Screener

    3 weeks ago

    Oconomowoc, United States Rogers Behavioral Health Full time

    The Intake Screener serves as a patient advocate and allows access to life changing care for members of the community. Intake Screener work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Screener gains career experience to develop and progress with a...

  • Customer Care Specialist

    3 weeks ago

    Oconomowoc, United States Opportunities Full time

    Seeking an organized professional to provide superior customer service to its new and existing client base. As the Customer Care Representative, you will perform: Customer Service/Accounts Payable/Data Entry Billing and General Administrative Support Phone/typing/data simple accounting procedures Must be proficient in MS Office, with some accounting....

  • Universal Banker

    2 weeks ago

    Oconomowoc, United States Ixonia Bank Full time

    At Ixonia Bank, we pride ourselves on our core values which are evident in our work, how we interact with each other, & how we take care of our customers. We believe every individual counts! Our highly-qualified, driven employees continually strive to give Ixonia Bank customers a personal banking experience. If you are interested in joining the Ixonia Bank...

  • Universal Banker

    4 weeks ago

    Oconomowoc, United States Ixonia Bank Full time

    At Ixonia Bank, we pride ourselves on our core values which are evident in our work, how we interact with each other, & how we take care of our customers. We believe every individual counts! Our highly-qualified, driven employees continually strive to give Ixonia Bank customers a personal banking experience. If you are interested in joining the Ixonia Bank...

  • Laser Technician

    1 month ago

    Oconomowoc, United States Ace Precision Machining Llc Full time

    **Multiple Shift Options! All Experience Levels Encouraged to Apply!** First shift: Monday - Friday 7:00 AM - 3:30 PM Split Shift: Monday - Thursday 12:30 PM -11:00 PM (Includes 10% Shift Premium). Second Shift: Monday - Thursday 4:00 PM - 2:30 AM (Includes 10% Shift Premium). Third Shift: Sunday - Thursday 10:00 PM - 6:00 AM (Includes 10% Shift...

  • Laser Technician

    1 month ago

    Oconomowoc, United States Ace Precision Machining Corp. Full time

    **Multiple Shift Options! All Experience Levels Encouraged to Apply!** First shift: Monday - Friday 7:00 AM - 3:30 PM Split Shift: Monday - Thursday 12:30 PM -11:00 PM (Includes 10% Shift Premium). Second Shift: Monday - Thursday 4:00 PM - 2:30 AM (Includes 10% Shift Premium). Third Shift: Sunday - Thursday 10:00 PM - 6:00 AM (Includes 10% Shift...

  • Weekend Caregiver

    7 days ago

    Oconomowoc, United States KORU HEALTH LLC Full time

    SUMMARYThe Caregiver provides personal care and periodic support to other resident focused services such as meal service, activities, and cleaning. All work actions are done with adherence to organizational and regulatory requirements. Weekend caregiving positions wages are competitive with higher shift differentials.ESSENTIAL RESPONSIBILITIES include the...

  • Customer Service Manager

    2 weeks ago

    Oconomowoc, United States Metro Market Full time

    Roundy’s, Inc. POSITION DESCRIPTION POSITION TITLE: Customer Service Manager REPORTS TO: Store Director or Service Operations Manager - ____________________________________ PRIMARY OBJECTIVE: Manages front end operations in retail store to ensure positive customer relations and accurate, prompt checkout. COMPANY WIDE RESPONSIBILITIES 1. Contributes toward...

  • Part Time Organizer and Downsizer

    1 week ago

    Oconomowoc, United States Moving Forward and WellRive Full time

    Moving Forward and WellRive - Now Hiring! Looking for something fulfilling while making a difference in people’s lives? ABOUT OUR COMPANY Moving Forward and WellRive is a sector of Corporate Relocations, we help to alleviate the stress and work associated with moving. We understand the moving process can be incredibly overwhelming and emotional. We...

  • Overnight Lead

    1 month ago

    Oconomowoc, United States Metro Market Full time

    POSITION DESCRIPTION POSITION TITLE: Night Crew Lead ACCOUNTABLE TO: Store Director - _________________________________ PRIMARY OBJECTIVE: To assist the Store Director in planning and managing the Grocery Department and to assist with daily production and operational functions. NATURE AND SCOPE Emphasis in this position is on assisting in Grocery Department...

  • Business Operations Manager

    1 month ago

    Oconomowoc, United States In Good Company Full time

    **Job Summary**: **Responsibilities**: - Develop and implement operational policies and procedures to streamline business processes - Work on systems and processes for our workflow as it pertains to client journey - beginning to end (how we bring clients on, what are next steps in process - etc.) - Work on automizing scheduling (meetings, all communication...

  • Senior Business Analyst with SAP HANA S/4

    3 days ago

    Oconomowoc, United States Tanu Infotech Inc Full time

    Job DescriptionJob DescriptionRole Description: You'll be responsible for (Responsibilities):·         Gather Data Governance, Data Quality Rules, Profiling requirements from JAD sessions with business users.·         Identify and assess the impact of potential data quality issues on the company’s reporting and operational processes.· ...

  • Digital Marketing Manager

    7 days ago

    Oconomowoc, United States Silgan Full time

    Digital Marketing ManagerOconomowoc, WIWhat we can offer you:The chance to work for a $3 billion company that makes food cans for America's favorite Consumer Packaged Goods brands.Excellent salary and comprehensive benefits, including health, dental, vision, and more.Add-on benefits like pet insurance, and state of the art wellness programs for customized...

  • Senior Business Analyst

    1 week ago

    Oconomowoc, United States Apexon Full time

    About Apexon: Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core...

  • Caregiver/cbrf

    1 month ago

    Oconomowoc, United States The View At Pine Ridge Full time

    Overview: We are seeking compassionate and dedicated Caregivers to join our team. As a Caregiver, you will provide essential assistance and support to individuals in need of senior care. This is a rewarding opportunity to make a positive impact on the lives of others. **Duties**: - Assist clients with activities of daily living, including bathing,...

  • Caregiver (Part-time), Pm Shift 2pm - 10pm

    2 months ago

    Oconomowoc, United States The View At Pine Ridge Full time

    Overview: We are seeking compassionate and dedicated Caregivers to join our team. As a Caregiver, you will provide essential assistance and support to individuals in need of senior care. This is a rewarding opportunity to make a positive impact on the lives of others. **Duties**: - Assist clients with activities of daily living, including bathing,...