Group Events

3 weeks ago


Lakewood, United States Casa Bonita Denver Full time

Casa Bonita Overview Casa Bonita is an iconic Mexican-themed restaurant and entertainment mecca in Lakewood, Colorado. The category-defining concept is an immersive experience that features a 30-foot-tall indoor waterfall and dive well, cliff divers, puppeteers, magicians, interactive character actors, and stage performers. Award-winning chef and restauranteur, Dana Rodriguez, helms Casa Bonita's kitchen and has revamped operations with a new menu, state-of-the kitchen, and tech-enabled service model. Known as "the most exciting restaurant in the world." Job Description: The Group Events Service Representative will be the first point of contact for all email inquiries related to hosting an event at Casa Bonita. This role is responsible for providing timely responses to all inquiries and for routing leads to the on-site Group Event team for follow-up. As a key member of the team, the Group Events Service Representative will ensure excellent service standards, respond efficiently to customer inquiries and maintain a high level of customer satisfaction. Performs all job-related functions in a cordial friendly manner committed to exceeding team member expectations. Responsibilities: Excellent communication skills, both verbal and written. Proactive and self-driven approach to work with the ability to independently manage tasks, set priorities, and meet deadlines. Interacts effectively with others, and cultivates positive working relationships with direct and cross-functional teams. Strives for excellence; takes ownership of individual and team results. Excels in fast-paced, high-volume environments, handling multiple tasks with accuracy, energy and composure. Minimum Requirements: High School Diploma or equivalent. 1 – 3 years of prior experience in a customer service or hospitality role. Dedicated home office space equipped with a reliable internet connection and a quiet environment conducive to delivering high-quality customer service. Strong computer skills in Microsoft Office and Gmail Drive Suites and familiarity with CRM systems. Ability to learn new systems quickly. Able to multitask and work in an extremely fast-paced environment. Speed, accuracy, and efficiency are required as well as the ability to work well under pressure. Willing to follow procedures and take direction. Supportive of other team members. Can complete repetitive tasks while maintaining quality. Must be flexible to work a variety of shifts, including weekends, days, late nights, holidays and special events. All shifts include a minimum of one weekend day. PTO Blackout period from Thanksgiving week till January. (Though we are closed Thanksgiving and Christmas for employees to spend with their families.) Preferred Requirements: Experience using Tripleseat or similar software. Bilingual | Proficient in Spanish reading and writing. Benefits: Full Time Status will be eligible for Colorado Secure Savings, Medical, Dental, and Vision Benefits. Deadline to Apply: February 12th, 2024. To apply for this role, please click on the “apply for this position” button below. #J-18808-Ljbffr


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