Enterprise Technical Account Manager

3 weeks ago

Minneapolis, United States Talon Services LLC Full time

ABOUT THE TEAM:

Our international team of 13 Technical Account Managers is spread across the world, including EMEA, US and APAC. Always striving for a seamless client onboarding and bug-less integration is what we do, and handling clients' requests is the challenge that we face on a daily level. Closely working with the Customer Success Managers and the development team is what enables us to act as consultants to all parties involved in the client onboarding journey and ultimately handling expectations related to the integration of our platform is where our value to our company lies. What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well.

Please note that, preferably, we would like to have new team members join us in the already existing hubs: New York, Boston, Denver or Minnesota

ONCE YOU ARE HERE YOU WILL:

Take ownership of the integration process of our API-driven platform with our clients' eco-system Troubleshoot repeat technical issues and drive issue escalation and problem elimination Own and manage a book of assigned customers in fluent English or German, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction. Work together with Customer Success Managers and our Engineering team towards providing great client service Find new technology partners and integration possibilities Manage customer expectations and lead them to customer satisfaction Design Customer Onboarding processes

WHAT WE NEED YOU TO BRING TO THE TABLE:

4+ years of experience working as Technical Account Manager or a related role Extensive experience with handling enterprise accounts with complex API integrations Proven experience with SaaS based products Previous experience with problem-solving in a troubleshooting environment Passion for consulting and tactical empathy to apply and present complex solutions effectively Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. Fluency in Spanish would be considered a big advantage Excellent customer focus with a polite, patient, caring, calm and always professional demeanor Analytical understanding with a high focus on data-driven decision making

WHAT WE WOULD LIKE TO LEARN FROM YOUR CV IS :

Which of the products you worked with were API driven How extensive your experience with API troubleshooting is How much ownership you've had with clients' onboarding Who do you communicate with the most, both internally and on clients' side

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