Customer Support Representative
2 weeks ago
Basic computer skills including experience with
Excellent Verbal and Written Communication Skills
Detail Oriented, Attention to Detail, Well Organized
Ability to Meet Deadlines
Excellent Customer Service and Communication Skills
Process and Results, Driven, Strong Problem-Solving Skills
Innovative, inspiring, and able to work in a
Responsibilities
Enter, acknowledge and respond to customer orders into the system within 24 hours of receipt
Relay customer complaints to the appropriate department(s) within 24 hours of receipt
Communicate problems and concerns to management within 8 hours of discovery
On-time delivery metrics and customer satisfaction
Cost variance on inventoried items
Maintain pricing accuracy, price breaks, and accurate vendor information
Serve as a point of contact to customers
Resolve customer issues and log corrections in a timely manner
Plan and forecast orders
Coordinate with the shipping department to ensure timely delivery of orders
Expedite orders as needed
Adherence to company ISO processes and procedures
Issue Purchase Orders (POs) to support acquisition of inventoried and non-inventoried items
Follow up on open POs to assure vendor on-time delivery
Communicate with other departments on order status
Maintain IQMS (PO data) with accurate information
Support organizational objectives of lean manufacturing utilizing min/max ordering levels or visual Kanban tools
Utilize IQMS to calculate proportions, percentages, area, and volume
Solve practical problems and deal with multiple variables where limited standardization exists
Track monthly sales and provide projections to the Management Team
Conduct End of Life evaluation for exiting customers and coordinate mold and material removal
Other duties as assigned
$24 - $28.82 Hrly
Company information
We are a global manufacturer and provider of products for customers predominantly in the consumer products, aerospace and industrial end markets, with approximately 3,500 dedicated employees in 13 countries. We provide customers with a wide range of innovative and quality product solutions through our market-leading businesses. Our TriMas family of businesses has strong brand names in the end markets served, and operates under a common set of values and strategic priorities under the TriMas Business Model. TriMas is publicly traded on the NASDAQ under the ticker symbol “TRS,” and is headquartered in Bloomfield Hills, Michigan. For more information, please visit www.trimascorp.com.
Manufacturing, Aerospace and Defense, Automotive, Building Materials, Packaging and Containers
Public Company
Bloomfield Hills, Michigan
Company Specialties:
Applying technology for unique customer solutions, Continuously improving financial performance, Proprietary, highly-engineered products, and Leading positions in focused markets
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