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Receptionist

2 months ago

Raleigh, United States Proesis Bio Full time

Proesis Biologics is a contemporary and forward-thinking human source plasma collection platform dedicated to improving the plasma donation journey for all stakeholders. We partner with communities and donors to supply the industry with the high-quality plasma necessary for treating people with rare and chronic conditions worldwide. We strive to create a collaborative and engaging culture focused on bold authenticity, intense curiosity and innovation, fierce donor advocacy, and growth.

Our Proesis team in Raleigh, is looking to add a personable and detail-oriented Receptionist to the team. This role is ideal for someone with an experienced background in customer facing roles and a passion for problem solving. The Receptionist will be the first point of contact for donors and will work closely with our center staff to provide superior customer service. The ideal candidate for this role will be people-focused, proactive and energetic. This position will own the center appointment schedule, be the key point of contact for donor questions, and ensure the accurate implementation of donor programs including the ProesisPlus loyalty tiers, monthly marketing campaigns, and other CRM-based processes. The person in this position must have impeccable communication, organization, and attention to detail.

Enough with the formalities. Are you ready to work for an organization that truly values you as a person, not just a worker? We don't simply say our employees are our most valuable resource, we live it with emphasis on providing outstanding benefits related to your time (our PTO and paid Holidays are legit); health and dental insurance; wages (some sources show we pay in the top 10-15% of the market); and much, much more. By joining our team at Proesis Bio Raleigh, you will not only be embarking on an exciting professional journey, but you'll also have the chance to make a real, tangible difference in the lives of people across our global communities, each and every day. If we have your attention, please continue reading to learn more about the role.

Requirements

Role and Requirements:

  • Welcome donors and Center guests with a friendly and positive demeanor
  • Manage the Center schedule by making appointments, rescheduling appointments, and marking no-shows; ensure donors are accurately checked in for their appointments and paid before leaving the facility
  • Ensure the check-in area is presentable and that the center has necessary marketing collateral and/or monthly promotion details
  • Serve as the Center's subject matter expert for the Salesforce CRM and accurately implement CRM-based programs like the ProesisPlus loyalty tiers, center giveaways, and other market initiatives
  • Answer donor questions and resolve problems in an expedient, professional, and welcoming manner
Qualifications and Education:
  • High school diploma
  • Must have 1-3 years of customer service experience
  • Understanding of Salesforce CRM and CRM-based programs preferred
  • Ability to multitask and complete administrative tasks to the highest quality standards
  • Strong problem-solving and communication skills; an ability to handle critical issues in a timely and effective manner
  • Comfort learning technology platforms and conducting business primarily on computer applications
  • Strong communication skills and energetic personality
  • Self-motivated; ability to work with minimal supervision
Physical Demands:
  • Ability to sit or stand for extended periods for up to four (4) hours at a time.
  • Ability to tug, lift, and pull up to fifty (50) pounds.
  • Be able to bend, stoop or kneel and climb stairs or ladder.
  • Occupational exposure to bloodborne pathogens.
  • Regularly required to stand; use hands to, handle or feel objects, tools, or controls.
  • Must be able to enter a walk-in freezer with a temperature of -40 C for short periods.
  • Specific vision and hearing abilities are required to be successful in the role

At Proesis, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community.

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