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Customer Success Manager
2 months ago
We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals and navigate with our partners and internal teams. Additionally, you must exhibit excellent executive relationship skills and an ability to connect customer outcomes to NVIDIA value. Are you able to help a customer see what they need before they even know? Are you passionate about customer outcomes? Then it sounds like we should talk with one another. This role is responsible for post-sales customer success for select NVIDIA customers. You will be a key point of contact and post-sales relationship owner for this defined set of customers, starting at onboarding and driving successful adoption, retention, expansion and advocacy of NVIDIA solutions within the account. What you’ll be doing: Establish relationships with customer contacts that are pivotal in the successful adoption and use of NVIDIA software solutions at the customer site. Solutions inclusive of NVIDIA AI Enterprise, Omniverse, vGPU, DGX Cloud, DGX, as well as others. Develop individual success plans to effectively help customers achieve their desired business outcomes, which will lead to adoption, revenue growth, and cross-selling into new departments. Introduce them to our training courses to empower the customer’s usage of the products. Lead customer onboarding including detailing status, establishing next steps, addressing operational blocks, proactively supporting customers through external project issues acting as a trusted advisor to end-users, and ensuring clients derive maximum value from their investment. Consistently examine business value metrics and support internal development of resources, education, and tools to broadly share this messaging. Identify customer churn risks and work with the account team to build a risk mitigation plan. Be the voice of the customer. Provide a feedback loop to the product organization about likes and dislikes of the product, key features desired, bugs they find and roadmap prioritization from our key customers. What we need to see: BA degree or equivalent experience. 10+ years experience in Customer Success, sales, professional services, or customer facing solution architecture role. A solid understanding of the NVIDIA enterprise software portfolio. A real passion for getting things done in a multifaceted sales and technology environment. Proven ability to provide thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally. Ways to stand out from the crowd: Exceptional project management experience and development of thoughtful customer success plans that lead to true customer delight. Understanding of industry workflows, modern machine learning and AI trends. A strong curiosity and understanding of new technologies and adept at conveying their value to customer(s). Demonstrated ability to work cross-functionally in a highly matrixed environment. NVIDIA is consistently voted one of the best companies to work for by Fortune. We have some of the most forward-thinking and hardworking people in the world working for us. If this excites you please let us know. We look forward to hearing from you. The base salary range is 168,000 USD - 327,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. #J-18808-Ljbffr
