Client Partner
2 weeks ago
Client Partner: Must be local to Chicago on-site 3x/week
A Client Partner is responsible for managing client relationships, overseeing operations, and driving business growth. They serve as the primary point of contact for our MSP-Clients, ensuring high levels of satisfaction. The Client Partner monitors performance, manages SLAs, and identifies risks. They also develop strategic account management plans to maximize retention and identify upselling opportunities. Overall, the Client Partner plays a crucial role in building strong client relationships and driving business success.
Client Relationship Management:
Accountable for client interfacing with MSP contacts, serving as the primary point of contact and providing consistent support for all day-to-day business operations.
Leading client meetings in collaboration with MSP-level partners, taking responsibility for preparation, ownership, and steering the discussions to deliver impactful outcomes.
Collaborate with Senior Managers and Directors, actively participating in Project Management and executive-level meetings as required.
Acts as the subject matter expert (SME) representing Swoon across the client portfolio, establishing rapport with MSP Program Teams.
Assumes ownership of the full lifecycle of contractor assignments, addressing onboarding, escalations, and offboarding matters with MSP partners.
Ensures high levels of client satisfaction by promptly addressing concerns and delivering exceptional service.
Assumes responsibility for coordinating, conducting, and preparing client visits alongside MSP partners, with travel commitments of up to 20% as instructed by the Senior Manager and Senior Director of the respective accounts.
Account Management:
Manages day-to-day operations related to the assigned client, including requisition process management, order prioritization, expedited issue resolution, and continuous refinement to meet agreed-upon service level agreement (SLA) terms.
Collaborates closely with the recruiting and sales team to identify, evaluate, and present top-tier candidates that align with clients' specific requirements.
Maintains a focus on quality by thoroughly screening candidates and ensuring they possess the necessary skills and qualifications.
Ensures data accuracy within systems (VMS, ATS) and conducts regular audits to maintain data integrity.
Monitors candidate performance and client feedback to continuously enhance the candidate selection process.
Collaborates with Senior Managers and Directors to develop strategic account management plans that maximize client retention and identify upselling opportunities.
Works with internal teams to offer additional staffing services tailored to clients' evolving needs.
Collaborates closely with the Account Coordinator to provide mentorship, training, and performance oversight.
Performance Reporting & Management:
Assessed through quarterly performance reports that detail key metrics such as client satisfaction rates, client scorecards, and forecasts.
Responsible for monitoring client SLAs, including time to fill, interview ratios, hire ratios, etc
Ensures thorough monitoring of account performance to minimize risk during optimization periods.
Actively identifies and communicates potential risks to internal Directors and Leadership through analysis, scorecard measurements, and adherence to SLAs.
Ensures that client requirements are met and provides education to the internal team regarding compliance matters.
Implements sales enablement strategies through lead generation, consistent training/documentation (ROE), and active involvement in sales strategy.
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Client Partner
2 weeks ago
Chicago, United States Swoon Full timeClient Partner: Must be local to Chicago on-site 3x/weekA Client Partner is responsible for managing client relationships, overseeing operations, and driving business growth. They serve as the primary point of contact for our MSP-Clients, ensuring high levels of satisfaction. The Client Partner monitors performance, manages SLAs, and identifies risks. They...
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Client Partner
3 weeks ago
Chicago, United States DragonSpears Full timeWe are seeking a Chicago-based Client Partner to foster long-term, trusting relationships with our clients and drive business growth. In this role, you will be responsible for developing new business opportunities by proactively seeking and nurturing sales leads. The ideal candidate is skilled at building relationships and understanding client needs, with a...
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Client Partner
2 months ago
Chicago, United States DragonSpears Full timeWe are seeking a Chicago-based Client Partner to foster long-term, trusting relationships with our clients and drive business growth. In this role, you will be responsible for developing new business opportunities by proactively seeking and nurturing sales leads. The ideal candidate is skilled at building relationships and understanding client needs, with a...
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Client Partner
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Client Partner
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Lead Client Partner
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Lead Client Partner
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VP Client Partner
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VP Client Partner
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Strategic Client Partner Leader
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Client Partner, Life Sciences
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Client Partner, Life Sciences
2 months ago
Chicago, United States Infosys Full timeJob DescriptionInfosys is seeking a Client Partner in the healthcare vertical. The person will lead all client interfaces within the assigned account scope and, along with the Senior Client Partner / Group Managers, build an account plan for client management. Usually, the Client Partner handles a single account or part of a large account with a P&L of $30MM...
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Client Partner, Life Sciences
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Chicago, United States Infosys Limited Digital Full timeJob details Country USA State / Region / Province Illinois Work Location Chicago, IL Domain Global Markets Interest Group Infosys Limited Skills Domain|Sales|Sales Execution Company ITL USA Requisition ID 125353BR Job description Infosys is seeking a Client Partner in the healthcare vertical. The person will lead all client interfaces within the assigned...
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Client Partner
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Chicago, United States Tiger Analytics Full timeTiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Various market research firms, including Forrester and Gartner, has recognized our business value...
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Senior Client Partner
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