Vice President, Client Partner

2 weeks ago

Chicago, United States Rise Full time

Rise is an award-winning, full-service Media Agency of Record that is backed by data and powered by people. We create omnichannel experiences using our proprietary tech stack and advanced analytics capabilities to help solve the unique struggles brands face today. This approach, with transparency at its core, specializes in omnichannel media, commerce and retail media, advanced in-home media, as well as content and creator marketing.


We offer "Risers" the opportunity to work in an ever-evolving industry that will foster learning and development, provide an innovative work environment with diverse projects and clients, career advancement paths, a collaborative team environment, corporate social responsibility initiatives, an inclusive and diverse culture, plus association with a reputable media agency. We're looking for talent like you who can continue to elevate our work and culture.


The Vice President, Client Partner will act as a strategic lead for key client relationships, responsible for delivering an exceptional Rise/Quad experience and acting as a critical partner in their marketing ecosystem. Interacting with and influencing senior marketing leaders, this individual has a solid understanding of their clients’ businesses and is seen as a cross-channel media and marketing expert. They are responsible for maintaining and growing client revenue within Rise and identifying opportunities for growth across other Quad disciplines. They will lead a team of Account Leaders who will run the day-to-day business for each client and work hand in hand with other leaders across Rise to deliver solutions that drive business and brand impact. They are problem solvers, influencers, and creative thinkers.

KEY RESPONSIBILITIES

  • Understand and discuss business, marketing & media goals with their clients, offering guidance and acting as a thought leader to help grow their business
  • Accountable for overall client engagement plan, directing teams on opportunities, needs, standards, and deliverables
  • Own relationship with senior marketing leader, i.e. CMO level
  • Identify and articulate appropriate resources, talent, and product offerings across Rise to solve client problems
  • Accountable for client P&L, growing revenue, managing EBITDA expectations, and leading annual account planning process
  • Developing and maintaining staffing requirements based on client SOW
  • Ensure client retention by leading robust relationship review processes and delivering long term strategic roadmaps
  • Identifying new opportunities across Rise and Quad, partnering with Sales and Marketing teams
  • Lead, coach and develop Account Leads and other team members to grow business acumen and client relationship skills
  • Participate in new business development process to bring in new clients to Rise

JOB REQUIREMENTS

Education: Bachelor’s degree required

Experience: 10+ years of media and client management experience – agency and/or client side

Knowledge, Skills & Abilities:

  • Depth of media expertise across all channels required; broader marketing and communications experience a plus
  • Significant experience and demonstrated success in leading a media account team and coaching cross-functional team members
  • Experience in working with VP level or C-suite marketing clients
  • Possess or ability to develop strong business acumen across a variety of client verticals
  • Ability to build relationships, collaborate, and influence clients, internal teams, partner agencies, and supplier partners
  • Creative thinker and problem solver with ability to create innovative client solutions within media and beyond
  • Demonstrated experience leading or managing a P&L, budget management and resource planning
  • Excels in fast-paced dynamic environments
  • Ability to travel to client meetings as needed

The above statements are intended to provide the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.


Rise and Quad are proud to be equal opportunity employers and value diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Rise and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Rise and Quad also prohibit harassment of applicants and employees based on any of these protected categories.

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