Customer Service Representative

4 months ago

Wichita, United States Fagron Sterile Services Full time
About the job

Customer Representatives support the organization by working directly with customers to ensure order accuracy, timeliness and completeness and promptly following up on any customer concerns.

Role Responsibilities:
  • Accurately and quickly process orders generated from phone or email contact.
  • Timely review of web shop orders.
  • Timely respond to customer inquiries with professionalism, courtesy and honesty.
  • Place outbound calls to customers and potential customers, following up on order details and/or with inquiries about business needs for our products.
  • Complete customer intake documentation regarding complaints thoroughly, accurately and efficiently. Follow up on non-medication complaints to completion of issue. Escalate medication-related concerns per SOP guidance.
  • Submission of Credit requests.
  • Recognize errors and anomalies and appropriately escalate for resolution
  • Sales support functions as requested, including sending invoice copies, documentation requests, marketing information, etc.
  • Build relationship with sales structure and customers to ensure comprehensive management of customer account needs.
  • Cross selling products
  • Sending account paperwork
  • Setting people up on the web shop and answering any questions they have
  • Working closely with sales to support their territories
  • Working closely with customers to learn their needs and communicate it to the appropriate party
  • Other duties as assigned
Set yourself apart

Profile/Experiences
  • High school diploma.
  • Strong attention to detail - our products are used in medical settings and accuracy is a must.
  • Excellent communication skills - both written and verbal.
  • Ability to maintain composure under stress.
  • Strong work ethic and attendance history.
  • 2-3 years of customer service experience handling inbound business-to-business customers preferred.
  • Willingness and ability to deliver unpleasant information in professional and honest manner, when necessary.
  • Demonstrated proficiency in Microsoft Office Tools - Excel, Outlook, Word applications especially.
  • AX or other ERP system experience is strongly preferred.


What's on offer?

We offer a dynamic environment where talent and ambition can develop to its fullest. We have an open and informal organization culture, where individuals need to have strong motivation and ability to work independently. Fagron is a widely expanding, international, professional, and ambitious pharmaceutical company with multiple growth opportunities. Job opportunity includes competitive salary, comprehensive benefits, performance package, and ability to be part of an international leader in an expanding industry.

  • Customer Service Representative

    1 month ago

    Wichita, Kansas, United States Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    1 month ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Customer Service Representative Job DescriptionJob Summary:MCI is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and promoting our products and services.Key...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States Caliber Sourcing Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Caliber Sourcing. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our clients, resolving technical issues, and educating customers about our products and...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Careers Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at MCI Careers. As a Customer Service Representative, you will be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Careers Full time

    Customer Service Representative Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.Key...

  • Customer Service Representative

    1 month ago

    Wichita, Kansas, United States Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our products and services.Key...

  • Customer Service Representative

    1 month ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.Key Responsibilities:Respond...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States ValorVIP Full time

    Customer Service Representative Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ValorVIP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at MCI. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and answering customer inquiries in a timely and...

  • Customer Service Representative

    3 weeks ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Customer Service Representative Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    1 month ago

    Wichita, Kansas, United States MCI Careers Full time

    Customer Service Representative Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial and public sector clients.Key Responsibilities:Handle inbound customer...

  • Customer Service Representative

    1 month ago

    Wichita, Kansas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a...

  • Customer Service Representative

    1 month ago

    Wichita, United States LoanMax Title Loans Full time

    LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanMax...

  • Customer Service Representative

    2 months ago

    Wichita, United States LoanMax Title Loans Full time

    LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanMax...

  • Customer Service Representative

    1 month ago

    Wichita, Kansas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients through inbound calls, emails, and chats.Key Responsibilities:Handle customer inquiries and resolve...

  • Customer Service Representative

    1 month ago

    Wichita, Kansas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States ValorVIP Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States MCI Careers Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working collaboratively with our team...

  • 4X10 Customer Service Representative

    4 months ago

    Wichita, United States Mass Markets Full time

    4 X 10 CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS - We are looking for customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector s Customer Service, Customer Service Representative, Technical Support, Representative, Customer Experience,...