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Patient Care Coordinator Part-Time

1 month ago

Minneapolis, United States Vireo Health LLC Full time

Job Description: A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This position reports to the Director of Patient Services.

Company Overview: Vireo is focused on integrating standard medical, scientific, and operational practices into the medical cannabis industry, improving the quality, safety and affordability of cannabis-based medicines for our patients.

Key Responsibilities

  • Participates in our startup team to help educate and safely deliver medication to medical cannabis patients.
  • Assists patients and caregivers through the dispensary process/experience
  • Helps to trains other team members in the use of cannabis-based medicines
  • Completes CPC operational requirements by maintaining an organized workflow; verifying preparation and labeling of medications, verifying order entries and charges
  • Must comply with all state laws and regulations
  • Participates in recordkeeping and reporting necessary for State Compliance
  • Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing
  • Works on company initiatives to achieve set goals and performance indicators
  • Educates patients on the proper use and storage of medical cannabis medications
  • Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider’s recommendation
  • Provides exceptional customer service to patients, potential patients, caregivers, and providers
  • Maintains cash register and accountability for assigned drawer
  • Completes opening/closing procedures as assigned
  • Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries
  • Assists with the incoming orders, shipments, and deliveries of supplies
  • Attends staff meetings, continuing education, as directed
  • Maintains and safeguards entrusted confidential information
  • Works with eCommerce platform to review and approve online orders and patient accounts
  • Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications
  • Communicate with patients and home delivery team to ensure medication orders are delivered to patients in a safe and efficient manner.
  • Responds to all patient communication in both dispensary and home delivery environments
  • Responsible for properly plotting and adjusting delivery routes using our navigational software
  • Responsible for downloading and monitoring surveillance footage from Home Delivery vehicle cameras in conjunction with home delivery manager
  • Performs other duties as assigned.

Job Qualifications

  • A high school diploma and 1-3 years’ experience in a retail environment
  • Proficiency with MS Office required
  • Experience working in a healthcare setting is preferred
  • Excellent communication skills, verbal and written
  • Ability to work in a team environment, as well as independently
  • Ability to handle multiple tasks simultaneously
  • Ability to work in a fast-paced environment
  • Adaptable to change in the work environment

Vireo Health, Inc. is an Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran. 

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