Customer Experience

2 weeks ago

San Francisco, United States Drivekyte Full time

**Customer Experience - Remote EST**

San Francisco / Communication Operations Comm Ops / Full-time We are excited to grow our team and bring on a highly motivated Communication Operations Associate Were a small, high-performing team developing Kytes customer and driver-partner experience. This is a central position at Kyte where we are constantly improving current processes and developing new ones in order to increase customer happiness and operational excellence.

The role puts you on the front lines of our Communication Operations team, where you will be able to use real-time feedback from customers and driver-partners to help develop company operations and improvements in our product. If youre a hustler, keep reading.

**About the role** - Drive customer happiness - owning the Kyte Voice through all customer and driver-partner communicationOrganize and coordinate the daily on-the-ground operations - Work cross functionally within the organization, highlighting areas of improvement, customer insights, and growth opportunities - Manage relationships with our independent driver partnersTrack and improve the failure points and gather feedback, communicate user feedback with the team, and translate that data into action - Improve existing processes and work to build new processes to keep things running smoothly

**General Requirements** - Experience in a customer service role, preferably 2+ years - Passion for customer service, you thrive in environments where you can create a seamless customer experience - Strong and effective verbal and written communication - Must be eligible to work in the United States - Ability to work remotely **6AM - 3PM PST Friday - Tuesday** - Passion for Kyte, its role improving our access to transportation

**Attributes that we look for, and that match the team you will be joining:** - Drive: You strive to love what you do and are highly self-motivated to achieve your goals. - Ambition: You are ridiculously ambitious and want to get the most out of your life. - Curiosity: Youre the kind of person who wants to know how everything works. You love to learn new things every day. - Hustle: You go above and beyond and put the pedal to the metal to get things done with your results-driven attitude. - Data: You like to work analytically and make data-informed decisions.Social: You have the ability to build relationships quickly with your outgoing and confident personality. - Creative: You are creative in finding solutions for your challenges. - Humility: You know that youre part of a community thats building something awesome and are willing to seek help or guidance when necessary. - Organization: Youre not easily overwhelmed because you have the organizational skills to juggle multiple tasks.

**Desired (but not required)** - Experience in working for a startup or in operations in a fast-paced environment - Experience working and thriving in a remote environment

**What we can offer you** - Opportunity to be part of an early-stage Silicon-Valley based startup with massive growth and venture potential - Ability to own major parts of an operation that potentially touches millions of usersAn incredible team supporting you - Medical + Dental Health InsuranceTransportation pre-tax benefits - Calm App Yearly Subscription

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