Head of Customer Experience San Francisco

3 weeks ago


San Francisco, United States CareerBuilder Full time

Head of Customer Experience

Veloklub is the first social marketplace and media platform dedicated to the modern cyclist, showcasing curated collections and exclusive drops from the worlds most innovative cycling brands in collaboration with artists, personalities, streetwear, and activewear brands. Our platform offers an interactive shopping experience along with original and impactful content, including daily editorials, stories, films, and documentaries all centered around cycling culture and lifestyle.
The Role:
?
Here at VeloKlub, customer service is very important and we strive to provide quality service to all of our customers. Every decision is made with the intention of exceeding customer expectations. The Head of Customer Experience will have a proven track record of leading successful teams and have implemented plans, programs and processes focused on customer satisfaction, preferably in an e-commerce or retail business.
You will help to build and shape the customer service department. You will be responsible for hiring and training new customer service members. You will be the connection between the customers and VeloKlub. We believe that the work of the Customer Experience Team is the foundation for excellence and were in search of the best.
What youll do:
?
* Provide customer service that exceeds expectations across all channels (Email, Phone, Web, Social Media and more).
* Develop strategic and operational plans, managing execution and measuring results.
* Recruit and hire new individuals on this team.
* Help define and develop the VeloKlub brand voice.
* Think creatively to offer solutions to customers that provide a better experience.
* Help build a very strong, customer-centric team culture.
* Brainstorming new and exciting ways to delight our customers.
* Help to build and shape the customer service department.
* Work in a spacious new office in downtown San Francisco.
What you MUST have:
? ?
* 6+ years of work experience leading customer experience teams in technology/consumer businesses.
* Are able to write awesome emails.
* Have a superior verbal and written communication skills.
* Are detail oriented with superior follow up, investigative and problem solving skills.
* Are an excellent, creative problem solver and multi-tasker.
* Exceptional oral and written communication skills.
* Familiarity with warehouse receiving and fulfillment.
* Accurate data entry and typing skills.
* Outstanding work ethic.
* Must be organized, detail-oriented and proactive.
* Ability to exceed customers' expectations.
* Experience working in a high-growth environment.
* Ability to excel in a fast-paced and rapidly-changing environment.

#J-18808-Ljbffr



  • San Francisco, United States Lob Full time

    Role **Customer Experience Agent** San Francisco, CA Customer Experience is an essential part of our company and our teams top priority is to ensure we make our customers successful and curate A+ experiences. As a Customer Experience Agent, you will have the opportunity to interact directly with Lobs customers, from fledgling start-ups to blue chip...


  • San Francisco, United States veloklub.com Full time

    Head of Customer Experience Veloklub is the first social marketplace and media platform dedicated to the modern cyclist, showcasing curated collections and exclusive drops from the worlds most innovative cycling brands in collaboration with artists, personalities, streetwear, and activewear brands. Our platform offers an interactive shopping experience along...


  • San Francisco, United States WaterSHED Full time

    About Watershed Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have...


  • San Francisco, United States San Francisco Lung & Sleep Full time

    Pulmonary / Critical Care / Sleep practice in downtown San Francisco seeking additional physician to join our group of 12. Work in a quaternary-care teaching hospital with housestaff and nurse practitioners on ICU services, and ample outpatient opportunity. Collegial work environment, 2-year partnership track, full benefits, and $330k starting salary. If...


  • San Francisco, California, United States San Francisco Lung & Sleep Full time

    Pulmonary / Critical Care / Sleep practice in downtown San Francisco seeking additional physician to join our group of 12. Work in a quaternary-care teaching hospital with housestaff and nurse practitioners on ICU services, and ample outpatient opportunity. Collegial work environment, 2-year partnership track, full benefits, and $330k starting salary. If...


  • San Francisco, United States Volkswagen San Francisco Full time

    Job DescriptionJob DescriptionFamily-owned since 1947, Royal Automotive Group is driven by a passion for people - most importantly, our employees. With continuous training and development, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand. Our new, updated facilities and showrooms located in...


  • San Francisco, United States San Francisco Lung & Sleep Full time

    Pulmonary / Critical Care / Sleep practice in downtown San Francisco seeking additional physician to join our group of 12. Work in a quaternary-care teaching hospital with housestaff and nurse practitioners on ICU services, and ample outpatient opportunity. Collegial work environment, 2-year partnership track, full benefits, and $330k starting salary. If...


  • San Francisco, United States San Francisco Department of Public Health Full time

    ​ ​ ​ Opportunity for an organizational leader guiding a rich history of over 150 years supporting the San Francisco community’s health care needs with innovation, respect, and compassion.  San Francisco Department of Public Health (SFDPH) consists of two divisions, Population Health Division (PHD) and the San Francisco Health Network...


  • San Francisco, California, United States San Francisco Department of Public Health Full time

    ​​​Opportunity for an organizational leader guiding a rich history of over 150 years supporting the San Francisco community's health care needs with innovation, respect, and compassion. San Francisco Department of Public Health (SFDPH) consists of two divisions, Population Health Division (PHD) and the San Francisco Health Network (SFHN). Together they...

  • Assistant Coach

    3 weeks ago


    South San Francisco, United States South San Francisco Unified Full time

    Assistant Coach (Various Sports) South San Francisco High School at South San Francisco Unified Application Deadline Until Filled Date Posted 3/27/2024 Contact Daniel Flores Number of Openings 1 Salary Pay dependent on experience Add'l Salary Info Vo Assistant Coach, High School, Coach, Sports, School, Assistant


  • San Francisco, United States University of San Francisco Full time

    Job Title: Game Day Experience Staff, Dons Athletics Job Summary: Welcome to the fast paced exciting world of Collegiate Athletics. This posting is an opportunity to enhance your abilities and gain experience while taking the vibe here on the Hilltop to new heights as a part of the Game Day Experience Team for San Francisco Dons Athletics. Reporting to...


  • San Francisco, United States University of San Francisco Full time

    Job Title: Game Day Experience Staff, Dons Athletics Job Summary: Welcome to the fast paced exciting world of Collegiate Athletics. This posting is an opportunity to enhance your abilities and gain experience while taking the vibe here on the Hilltop to new heights as a part of the Game Day Experience Team for San Francisco Dons Athletics. Reporting to...

  • Assistant Coach

    3 weeks ago


    South San Francisco, United States South San Francisco Unified Full time

    Assistant Coach (Cross Country South San Francisco High School) at South San Francisco Unified Application Deadline Until Filled Date Posted 12/11/2023 Contact Daniel Flores Number of Openings 1 Salary Pay dependent on experience Add'l Salary Info Vo Assistant Coach, High School, Cross Country, Coach, Assistant, School, Education

  • Municipal Associate

    2 weeks ago


    San Francisco, United States The San Mateo County Bar Association Full time

    We are Renne Public Law Group (RPLG), recently named by the Daily Journal as one of the Top 20 Boutique Law Firms in California. Two of our partners are Daily Journal Top 100 Women Lawyers in California, and other partners are California Super Lawyers.RPLG seeks an associate with 1-6 years of municipal law advisory experience to provide advice to local...

  • Addiction Medicine

    1 month ago


    San Francisco, United States San Francisco Department of Public Health Full time

    Senior Physician Specialist and Physician Specialist Full Time Laguna Honda is part of the San Francisco Health Network (SFHN), a community of top-rated clinics, hospitals and programs that connects San Franciscans to quality health care. We provide world-class care in a skilled nursing and rehabilitation center owned and operated by the San Francisco...


  • San Francisco, California, United States JDHuntr In-House Counsel Jobs Full time

    Head of Legal22667 Head of Legal, Corporate, San Francisco, CA - JDHuntr In-House Counsel Jobs go to JDHuntrProvide general advice and support under the Investment Advisor's Act of 1940, the Investment Company Act of 1940, ERISA and related federal securities laws; Assist in structuring, organizing and maintaining private funds; Draft and review disclosure...

  • Police Officer

    2 weeks ago


    San Francisco, California, United States City and County of San Francisco Full time

    Job Description Here’s a Golden Opportunity, Become a San Francisco Police Officer! San Francisco Police Officers perform a wide variety of essential duties to promote safety with respect. This is much more than a job; it is an opportunity to build a career of which you can be proud. Essential Duties According to Civil Service Commission Rule 109, the...


  • San Francisco, United States The Urban Farmer Store Inc Full time

    **Location:** San Francisco **Company:** The Urban Farmer Store has been the San Francisco Bay Areas local source for professional quality landscape irrigation and lighting supplies for 40 years, with 3 convenient locations (San Francisco, Mill Valley & Richmond). With high touch and high service, we have provided sustainable solutions to both professional...


  • San Francisco, United States Territory Studio Ltd. Full time

    **San Francisco Sales Manager** San Francisco Territory Studio is looking for a Sales Manager with 2+ years experience working with creative teams across brands, technology and/or entertainment. The successful candidate will be accountable for helping to define sales strategy for Territorys San Francisco studio and executing that strategy. This will require...


  • San Francisco, United States Armadillo & Co Full time

    **Sales Manager San Francisco** Founded in 2009, Armadillo is driven by ethics as well as aesthetics. Our rugs are made with natural materials and sustainable processes, designed to counteract todays throwaway culture and stand the test of time. We hold ourselves to the highest standards of transparency, environmental performance and social responsibility to...